Customer Consultant

We are seeking a Customer Consultant to join our team. As a Customer Consultant, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to work in a fast-paced and dynamic environment where you can utilise your excellent communication and organisational skills.

Duties:
- Assist customers with inquiries, concerns, and requests via phone, email, or in-person
- Provide product information and recommendations to customers
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Resolve customer complaints or issues in a professional and timely manner
- Collaborate with other team members to ensure customer satisfaction
- Upsell products or services to customers when appropriate

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal


• Ability to communicate and listen effectively


• A genuine passion for beauty and the retail industry, Excellent time management skills to handle multiple tasks efficiently

- Basic maths skills for processing payments and calculating discounts
- Proficiency in Spanish and English (both written and verbal) is required
- Bilingual candidates are strongly encouraged to apply
- Strong phone etiquette with the ability to communicate clearly and effectively
- Ability to sell products or services by understanding customer needs and offering appropriate solutions
- Organisational skills to maintain accurate records and manage customer interactions,
• GCSE or equivalent (preferred)


Experience:

• Retail sales: 1 year (preferred)


• customer service: 1 year (preferred)


Licence/Certification:

• Driving Licence (preferred)
  
  The Body Shop at Exeter


Exeter, England

The Body Shop

We are a family run business (Franchise of The Body Shop), that wants someone who is chatty, bubbly, and has a love for life, who wants a long and happy career. In return we offer a stable, and happy place to work.

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer's needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.

We offer competitive pay rates and opportunities for career growth within our company. If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.

Please note that all positions at our company are paid, including internship positions.

Job Type: Part-time

Pay: £11.44 per hour

Expected hours: 5 per week,
• Company pension


• Employee discount


• Sick pay


• Store discount