Administrator

Due to the increase of treatments and care we give to patients, our professional and detailed Administration department is expanding and have a new permanent opportunity for a focused Administrator to join the team.

• Are you a strong, detailed, organised and experienced Administrator who performs their role and plays their part in a team, with genuine interest, focus and tenacity?


• Are you able to thrive in a fast paced and challenging environment, yet still ensure every step of every administration process is covered from start to finish?


• Is it time for you to offer your knowledge and skills to an ever-growing organisation who are committed to providing high standards of safe and effective patient care to everyone?


What you'll be doing

Being the Patient Administrator will see you working in a team of 4 everyday, your requirements will be split between front of house reception area and the back office.

You will meet and greet patients and visitors at reception, ensuring they are in the right place and booked in with the correct met by the correct person they are meeting. You will be managing the booking and potential cancellations bookings including all the following ups, documentation, communication and notification that would be involved. You'll be following the Patient Pathway and keep track of their movements between departments.

You will be answering and documenting phone calls from patients, GP surgeries and other hospital departments on all aspects relating to booking appointments, patient admissions and patient referral letters.

Through successful training, our Patients Administrators are very knowledgeable and you being confident, will also be providing advice in all matters relating to patient appointments.

You'll be scheduling patients for surgery, co-ordinating and aligning dates and ensuring that the patient meets the criteria required before hand with assistance from the clinical teams.

Another important requirement of this position would be the booking of outpatient sessions, using the strict booking guidelines adhering to breach dates and ensuring optimal utilisation of clinic, theatre lists and gathering patient information where appropriate for outpatient clinics.

You will be an effective communicator at all level's both written and verbal and will have strong IT skills able to pick up new systems easily.

Multi-tasking will be second nature to you as you will have examples of having had to juggle multiple tasks at the same time.

You'll be focus and committed on your delivery of set tasks and requirements, always looking to achieve a very good standard of work, if not higher.