Assistant Operations Manager

We are looking for an Operations Assistant Manager to assist with the daily operational duties nationwide. The ideal candidate will place a huge emphasis on customer service and be passionate about delivering a first-class experience. As an Operations Assistant Manager , you will be responsible for assisting the Operations Manager in leading a team of Branch Managers nationwide.

Why come and work with us

• You'll be part of a company that values innovation and alternative thinking


• We invest in and value personal development


• You'll be part of an audaciously ambitious and growing company


• You'll be working alongside great people


Your responsibilities will include

• Train and develop branch managers in local offices and support their personal development


• Train and support branch managers in local offices with complaint handling


• Develop and review company processes to ensure the Tenant and Landlord experience is exceptional


• Audit asset management and lettings portfolio performance company wide


• Support the compliance management team to ensure the business and portfolios remains compliant


• Introducing and educating new legislation requirements and HMO licencing to internal and external stakeholders when required


• Support Branch Managers with Utility Management


• Manage all Marketing aspects alongside Marketing Manager


• Set company KPIs and review on a monthly basis with the Operations Manager
  
  Excellent organisational skills


• Excellent communication skills in order to provide a high-quality to service to internal and external stakeholders


• The ability to/proven track record of working remotely across a branch/retail network.


• Support in the recruitment process and decision making.


• Ability to grow a lettings business.


• ARLA Qualified to level 3 minimum


• Experience & knowledge of the Property & Lettings Industry


• Experience in dealing with high end stakeholders and educating on investments


• Experience & knowledge in nationwide property markets


• Self-motivated and ability to work on own initiative


• Ability to prioritise workload and work to deadlines


• Flexible and adaptable in approach to work, management: 3 years (preferred)


• Property Industry: 2 years (preferred)


Licence/Certification:

• ARLA Level 3 Qualification (preferred)
  
  loc8me is an ever-growing student lettings company with nationwide offices. Our vision is to provide industry-leading accommodation experiences for our students and our landlords across the country. You will be joining an organisation where opportunities are constant, ambitions endless, and the pursuit of excellence fundamental.