Business Support Assistant

The Business Support Assistant will be an organised and efficient team-player who enjoys working with their own initiative as well as having strong communication skills and a team player approach. A good professional manner and a willingness to help deliver an excellent customer-focussed service are essential.

Key tasks include -

• Answering customer calls and emails, assisting with booking-in work with customers, assisting with scheduling, updating records and aiding the work process through to completion


• Liaising within the team, maintaining and updating internal systems efficiently with excellent attention to detail


• Obtain P/O's promptly, assisting with placing stock orders, receiving and storing stock deliveries, booking courier, despatching parts to customers


• Dealing efficiently with customer counter and other sales and taking card payments


• Aiding with upkeep of company website and developing social media


• Producing marketing material as required
  
  A pleasant and efficient telephone manner and excellent face-to-face customer service skills


• An efficient and 'right first time' attitude with an enthusiastic 'can do' approach.


• An ability to understand and follow operational/administrative procedures and the desire to help maintain company systems accurately.


• A flexible and professional approach with a willingness to vary tasks as required.


• An ability to work well within a team at the same time as an ability to work to and achieve your own deadlines.


• Excellent written and numerical skills - ability to communicate well through email and understand payment calculations essential


• IT skills required for use of - Word, Excel, email, up-keep of customer database, MPMS social media


• Minimum GCSE passes Grade C/Level 5 (inc English & Maths)


NOTE - This role will require the lifting, carrying and handling of parts and deliveries of boxes of stock items. Some assembling of parts may be required.

Driving Licence is desirable,
• Minimum 5 GCSE passes or equivalent to include English & Maths


Experience:

• Office: minimum ideally excess of 2 years
  
  MPMS work with a varied customer base of small to large businesses throughout the UK. We offer sales, service, repair and contract hire of a variety of different industrial and commercial cleaning equipment.
  
  Competitive salary between £25,000-£27,000 per annum dependant on experience

22 days holiday (pro rata Jan - Dec)

8 Bank Holidays

Pension arrangements

Workwear will be supplied