Care Co-ordinator (Administrator)

Our Reception/Admin team are the first contact patients have with our services. The role of the care co-ordinator is to make sure we deliver the best possible care and experience for our patients. Successful candidates will need to be comfortable with a flexible approach to tasks and problem solving. You will work alongside the admin team carrying out duties for the Practice Team relating to patient care.,

• Dealing with patient queries, tasks and delivering messages from both the Clinical and Admin team.


• Prepare information and test requests for GP's and patients


• Manage Patient waiting lists and appointments


• To help and assist with co-ordination of patient contact for annual chronic disease reviews to help hit QOF targets


• Assist the admin team with the planning and scheduling of annual recalls within the QOF year.


• Work as part of a team to carry out searches and audits to ensure patients' needs and records are kept up to date and accurate.


• Use information gained from searches and audits to arrange appointment, immunisation recalls and health checks in line with locally commissioned services


• Handle Practice Registrations and deductions


• Manage electronic GP2GP links and resolve degraded information


• Provide additional administrative support to the workflow redirection team processing incoming documentation in a timely manner.


• Encourage the uptake of our digital tools to support patient care


• To summarise incoming medical records for new patients and code any relevant information


• Manage recalls - to send out reminders to patients to come in for a follow-up appointment.
  
  Work effectively with colleagues within the admin team


• A willingness to learn and progress with a can do attitude


• System One knowledge and experience is desirable


• Experience of data entry and coding


• Experience in communicating with members of the public confidently.