Customer Service Assistant - Booker Marketplace
Booker Group plc
Customer Service Assistant - Booker Marketplace
Salary Not Specified
Booker Group plc, Peel Green, Salford
- Part time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 4b515cf775574cc18cf34bdcfb5c889b
Full Job Description
Providing an excellent customer service experience by :
Understanding customer requirements and offering timely responses.
Managing a Customer Service Ticketing System
Liaising with other departments to solve problems
Arranging refunds
Handling customer complaints
Running weekly reports
Communicating with external suppliers on occasion
To have a good understanding of customer service principles
To be organised and able to prioritise workload
To be able to think on your feet and solve problems
To have great communication skills with a polite and confident manner
To have a good eye for detail
To be able to use Office 365 (Excel and Word)
To be a self starter and be comfortable using your own initiative