Customer Services Admin Executive

The primary role of the Customer Services Executive is to proactively manage the needs, expectations, and requirements of Recycling Services customers, ensuring that all opportunities to increase the business revenues are achieved and service level agreements are achieved.

You will be working as an important and integral part of a busy and dedicated team and will be continually met by customer demands and challenges that will test your administration skills, customer service expertise and judgement. Measurement of your performance will be recognised by your ability to respond quickly to customer requests and the attainment of agreed service levels monthly.,

• To project a pro-active and positive attitude when communicating with external/internal customers. To maintain a friendly, professional service at all times.


• To actively promote Information Security, Service Management, Environmental Management, Health & Safety best practice within their areas of responsibility


• To retain our current accreditations by delivering operational procedures in accordance with all accredited standards.


• To undertake any training programs in regard to all processes and procedures, ensuring skills sets are retained to deliver all required services.


• Ensure a high level of security awareness is maintained.


• Ensure all processes and procedures as laid out in the Company Health and Safety Policy are adhered to, with particular emphasis on the Traffic Management System specific to the facility.


• To undertake Environmental and Health and Safety activities commensurate with post and/or Environment Management System/Group Health and Safety Policy


• Ensuring administration and collection & onsite functions are completed in accordance with defined Service Level Agreements and quality procedures, managing/handling incoming telephone enquiries, order progression, billing, invoice queries, quotations, reporting, queries and problem solving


• To liaise on a daily basis amongst others with: All SCC Recycling Management, Team Leaders and operational staff. SCC Sales branches and Major Account Customers.


• Attending customer review meetings (where applicable)


• Overseeing of projects


• Developing and maintaining relationships with major customer contacts & SCC account managers and gaining more account knowledge


• Acting as the secondary escalation path and overseeing day to day issues
  
  Understanding of Microsoft Office and strong computer literacy skills.


• Have the ability to work in a target driven environment whilst maintaining quality and agreed service levels.


• SC Clearance is a mandatory requirement for this job role.
  
  SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
  
  Salary Package: £21,000 to £23,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am - 5.30 pm Monday - Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs
Interview Process: 2-stage process

Why SCC?

• An inclusive workplace


• Excellent package: solid basic and company benefits


• Hybrid working & core hours in line with role requirements


• Career development and life-long learning opportunities


• Opportunity to join Europe's largest privately-owned IT Company