Customer Success Manager- Legal

You'll be the trusted point of contact for our legal clients. You'll get to develop and maintain long-term relationships with some world renowned brands, and be their internal advocate and problem solver.,

• Serve as the main point of contact within Jigsaw, collaborating with internal teams and relaying information as necessary


• Manage product trials, including training and collating feedback


• Assist with customer queries and requests in a timely manner


• Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell


• Strategize with the customer to align goals, promote adoption, and drive value


• Maximize retention and annual increases


• Support customers in their onboarding and account set up


• Train end-users and other trainers
  
  We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work., Working in a startup presents variety and multiple opportunities to take on additional responsibilities to expand beyond your normal role. Things can move fast and we're looking for someone flexible and driven, with a natural ability to learn and quickly adapt. This is a fantastic opportunity to springboard into the exciting world of entrepreneurialism, offering potential for fast career growth and in-depth exposure to starting and growing a business., Excellent verbal and written communication skills, both internally and with external stakeholders


• An ability to work in an incredibly fast paced environment and 'think on your feet'


• Strong organizational skills


• An ability to adapt, multi-task and prioritise responsibilities


• Positive and high energy


• A problem solving mind-set


• Legal Customer Success experience


• To be a team player and self-motivator


• A proven track record of achieving and exceeding goals
  
  At Jigsaw, we're on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canvas but for the 'City'). Our clients include the world's biggest consultancies, leading financial institutions and top law firms.


Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top 10% of SaaS companies globally. Today we proudly serve thousands of users from over a hundred businesses worldwide, who love our products and use them everyday.

But we're only getting started! We have ambitious goals and we're looking for talented people to help us achieve them.

Compensation Range: £32K - £36K