Fire Control Operator

We have a number of vacancies for Firefighter Control operators. The role involves handling emergency '999' calls, obtaining accurate information from the caller and taking appropriate action to mobilise Fire Service resources using the IT systems provided. You will also work closely with other agencies & will liaise with fire crews and officers to assist in the continued management of the incident. Firefighter Control operators provide an important service to the public and are a critical department within the Fire Service. All roles operate on a rotating shift basis with day, night and weekend working. Full training and uniform will be provided.

The role involves working under significant pressure and suitable candidates will need to be able to demonstrate the ability to remain calm, ask relevant questions to obtain information from members of the public, other emergency services and external agencies. The following skills and attributes are essential:

• Quick and accurate data entry skills


• The ability to work as part of a team and act on own initiative.


• Effective communications skills, including verbal, written and listening skills.


• The ability to make effective decisions.


• A positive, flexible approach to work.


• The ability to remain calm in stressful situations.


• The ability to work in a disciplined environment.


• Able to deal appropriately and effectively with people from all sections of the communities we serve.


• Committed to learn new skills - often complex information within a short period of time and achieving high standards


• The ability to speak a second language would be an advantage, Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.