Fitness Coordinator

The performance of KAL's fitness products are a crucial component of the organisations overall all performance. The Fitness Coordinator role is key to developing and driving these products successfully.

You will play a critical role in ensuring KAL's on the floor Fitness, Personal Training and Group Exercise products build upon our current success and continue to grow effectively whilst exceeding customer expectations.,

• Play a key role in developing and delivering new fitness products


• Lead by example when driving standards of excellent customer experience


• Contribute and assist in the ongoing development of the Fitness product, supporting the Assistant Fitness Development Manager and leading on key workstreams as required


FULL ROLE PROFILE:

Working as Fitness Coordinator within KAL, you will support, mentor and upskill the operational Fitness Teams across our 6 sites. You will lead by example, interacting with customers when on site, taking responsibility to feedback given, and driving our commercial products to the forefront of what customers see within KAL.

Your role will be based across KAL sites, overseeing the impact of KAL's fitness teams and fitness products, and working with the Fitness Team Leaders/Operations Managers to improve the customer experiences. Working flexibly across your working week at a range of days and times, largely based on site, to ensure visibility of the fitness development team and effective communication between the corporate and operational teams.

As a Fitness Coordinator, you will be experienced fitness professional, confident in managing fitness products across multiple sites, ensuring consistency, driving high standards and delivering significant impact across the organisation. The post holder needs to be an energetic, outgoing, fitness-minded, people-person, with a significant amount of operational experience.

You will play a key role in the management of the personal training and group exercise products, in conjunction with the Assistant Fitness Development Manager (AFDM) and Fitness Development Manager (FDM), and work to develop the employed and self-employed people involved within the fitness product.

It is vital you identify areas of growth or improvement within our commercial fitness and health products, and use the correct communication channels to facilitate change to improve our services.

Key Tasks

Fitness Product

· Design and deliver engaging training sessions across our fitness instructor teams and group exercise instructors, as well as increasing product knowledge across the other customer facing teams within KAL.

· Play a key role in developing and delivering new fitness products

· Lead by example when driving standards of excellent customer experience

· Contribute and assist in the ongoing development of the Fitness product, supporting the AFD and leading on key workstreams as required

· Spend time on the gym floor, mentoring the fitness teams and encouraging better working practices through upskilling and knowledge checks

· Be reactive to areas that need to improve at each site or within a product, and communicate this effectively.

· Play a key role in the development and delivery of the retention activity across KAL, ensuring the success of the current member journey, and the use of computer systems to monitor customer usage.

· Provide regular, concise and accurate feedback on products and services at each site to corporate teams

· Provide input into marketing and promotional activity specifically related to the fitness product

· Review and support the audit of fitness marketing and promotional materials at sites to ensure it sits within KAL's brand standards.

· Coordinating fitness and charity events, helping with the overall promotion and success of the event

· Responding to customer queries and complaints, ensuring accurate and concise feedback is documented to improve KAL's customer service offering

· Recruit and manage Health and Wellbeing volunteers for appropriate health sessions, ensure their experience is positive and complete a full induction to their role and with regular contact

Group Exercise

· Support the AFDM with Group Exercise Instructor management, including regular communications regarding timetabling, sourcing instructor cover and GEX schedules

· Lead on the management of Contracted Group Exercise Instructors through regular 1-1 meetings, manage performance in conjunction with Operational team feedback and communication regarding class viabilities and weekly schedules

· Working with the FDM and AFDM provide significant input into the group exercise timetables, highlighting key areas to improve, and being reactive to areas of underperformance

· Recruit qualified and experienced Group Exercise Instructors, ensuring a full induction to KAL is completed

· Manage the quality assurance process of group exercise instructors, including accurate document management, carrying out weekly observations, and delivering constructive feedback to both instructors and facilities teams

· Support site teams with the management of contracted Group Exercise instructors, their performance, viability of classes taught and their class schedule

· Assist with the management of timetable budgets and accurate product reports

· Lead on the accurate collection of viability information and make timely changes when necessary, to uphold the viability and competitiveness of the timetables.

Working in partnership

· Highlight key partnership opportunities and work with the FDM and AFDM to establish and maintain strong working relations which are beneficial to KAL

· Maintain excellent relationships with suppliers, ensuring KAL maximises the value and service level it receives from the relationship

· Lead engaging sessions with partners to promote KAL's facilities and memberships, building good rapport and trust with potential customers

· Be a key person of contact with internal user groups to maintain good working relationships and improve the fitness services KAL offer

Staff management and development

· Coordinate the fitness training calendar, highlighting training requirements and prioritising of essential training to maintain high levels staff knowledge and expertise

· Work with operational and corporate colleagues to ensure fitness teams continually develop, and gain further knowledge and experience to process within the fitness staffing structure

· Highlight potential fitness professionals, and promote KALs MYKAL Development pathways, and recruitment opportunities for passionate individuals

· Schedule necessary 1-1's with the staff/volunteers you are responsible for, and support with line management of other fitness staff where required

Personal Training

· Support the AFDM with the management of Personal Trainers, including administrative checks, observations and recruitment

· Highlight areas of improvement to the AFDM and how to develop what KAL offer to increase the overall revenue that personal training generates

General / administration

· Ensure all administrative procedures are in place and followed at all sites

· Assist in the arrangement of training courses and associated administration procedures as required

· Complete all relevant documentation relating to KAL Health and Wellbeing Volunteers and maintain an accurate record of people volunteering within KAL

Delivery

· Flexibility to deliver all of KAL's fitness products to a high standard, share knowledge to upskill our fitness and management teams and improve customer experiences

· As and when required, including ad-hoc cover, deliver across a range of customer facing fitness products, including new products, specific events, group exercise classes, health and wellbeing sessions and on the floor activity

· Deliver training for a variety of fitness and health products to the relevant fitness teams


• Level 3 Personal Trainer Qualification or Exercise Referral Qualification accredited by REPS/CIMSPA


• Hold an ETM or an alternative group exercise programme qualification


• Significant months supervisory/management experience in the Health and Fitness industry


• Complete enhanced DBS check, These are the skills, qualifications, experience, and attitude you will need in order to be shortlisted for the post. These are essential to perform your role.


Essential Criteria

• You must be able to demonstrate the KAL values - One Team, Excellence and Passion



• Level 3 Personal Trainer Qualification or Exercise Referral Qualification accredited by REPS/CIMSPA



• Hold an ETM or an alternative group exercise programme qualification



• Significant months supervisory/management experience in the Health and Fitness industry



• Significant experience of multi-site management and liaison



• Good numeracy and literacy skills



• Computer literacy



• Strong administration skills



• Experience of planning, organising and delivery of activity programmes



• Ability to work on own initiative and as part of a team



• Evidence of ongoing personal development



• Willing to work regular evenings and occasional weekend work



• A willingness to continue developing professionally, including acknowledging, evaluating and learning from mistakes and reflecting on where improvements can be made, Health and Fitness Industry: 1 year (required)


Licence/Certification:

• Level 3 Personal Training or Exercise Referral Qualification (required)


• ETM or an alternative group exercise programme qualification (required)
  
  Company pension


• Discounted or free food


• Employee discount


• Free fitness classes


• Free flu jabs


• Gym membership


• Health & wellbeing programme


• On-site gym


• On-site parking


• Sick pay


• Store discount