Fleet Associate - Incident Management

You will be working to assist customers who have reported damage to their vehicles, whether that be from a major incident such as a Road Traffic Incident, or minor damage such as car park scrapes. Your job will be to ensure that their vehicles are repaired and back on the road as soon as possible, as well as potentially keeping the customer mobile whilst repairs ongoing whilst endeavouring to make a difficult situation as easy as possible for them.,

• You will be speaking to customers on the phone, as well as dealing with repair centres, body shops, and mobile repairers. You will also work with our third-party accident management supplier to provide a seamless service for our customer.


• You will be part of a team of people who look out for each other. It can get tough juggling a busy inbox with demanding customer calls, so it is important that you are good at building strong internal relationships too.


• You will also need to be able to take down high volumes of information quickly and accurately and manage your time effectively to chase repairs and complete tasks between calls.


• The quality of the calls you make are paramount to the business. You need to take ownership of a problem, using your initiative and seeing it through to the end.
  
  Excellent customer services experience


• Excellent attention to detail - the ability to take down information quickly and accurately


• Strong team player


• Experience of working with challenging SLA and KPI's


• Excellent problem-solving skills


Desirable

• Experience in insurance or accident management industry



• Familiarity with MS Word/Excel/Outlook
  
  At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all.


For this role we follow a 1st and 2nd round interview process with a member of HR and the hiring Manager/s. The interview will be via Teams and/or Face to Face, so that we ensure you have the best experience.

Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview


• Organising a time and location that best suits you


• Allowing additional time for the assessment and interview


We are happy to review any adjustment on a case-by-case basis, so please let us know how we can support you to be your best self.

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.


• Competitive starting salary


• Bonus earning potential


• 25 days holiday + 8 days bank holiday


• Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution


• Company Car Scheme following passing of probation


• Private Medical Cover


• Life assurance scheme


• Discounts on different retailers


• Wellbeing hour each month


• Discounts on Toyota & Lexus cars


• Volunteer Days


• Wellbeing events


• Employee assistance programmes


• Free fruit in the office


• Free onsite car parking


• Working Hours 37.5 per week Monday - Friday


• Hybrid working policy 2 days from home each week should you want to