Foodbank Adviser

Foodbank Advisor

Hours:               37 Hours per week Monday to Friday

Location:           Norwich Foodbanks Office-based

Salary:               £24,301.20 per annum

Hours:                Full-time (37 hours)

Annual Leave:  20 days plus bank holidays and 5 office closure days (3 at Christmas and 2 in Summer)

Job Overview

You will collaborate with the Norwich Foodbanks and other teams to tackle underlying causes of poverty and hardships by providing accredited advice based on the individual client’s needs. This may also include some limited casework. The Food Bank Advisor will also train and support volunteers.

We aim to reduce their need for foodbank support in the future and enable them to develop resilience and self-confidence. 

Main Responsibilities:

• Ensure all advice complies with the organisation’s Quality Standards, policies and procedures, including, but not limited to, confidentiality and GDPR
• Maintain records on Casebook (our case recording and customer relationship management system) to ensure consistency, continuity and statistical monitoring.
• Ensure feedback is obtained from users of the service
• Produce reports, case studies and feedback for key stakeholders including funders and partner agencies
• Collaborate with colleagues in NCA, Trussell Trust, and partner agencies to ensure the service availability

What we’re looking for:

•  Excellent IT and telephone skills
• Ability to work independently as part of a team
• Ability to prioritise own work and meet deadlines
• Ability to work flexibly to meet the needs of people using the service
• Effective communication skills and ability to build and maintain positive relationships with clients and colleagues
• Drivers Licence and car is essential

We are a strong supporter of equality, diversity and inclusive practices.

 We offer our staff:

20 days plus bank holidays and 5 office closure days (3 at Christmas and 2 in Summer)

4.5% employer pension contribution

Employee Assistance Programme including retail discounts, and access to special offers

Comprehensive induction and training to become an accredited Adviser

Ongoing support and professional development

Opportunity for flexible working

Full training will be given

Satisfactory clearance of a Disclosure and Barring Service check (DBS) is required.

The above may be subject to alteration from time to time according to any changes in service delivery, politics or priorities. Any such changes will be carried out following consultation with all parties involved.

The closing date for applications will be the end of business Friday 17th of May 2024. (we reserve the right to close this early should we need to). 

How to apply

Please apply by clicking the 'Apply' button