Front Desk Manager

We are looking for an enthusiastic Front Desk Manager wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant and fitness centre.

The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.

At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment!

As the Front Desk Manager you will…

• Manage day to day operations, ensuring the quality, standards and meeting the expectations of the hotel customers on a daily basis


• Helps develop specific goals and plans to prioritize, organize and accomplish work.


• Handling guest issues and resolve conflicts and grievances.


• Develop and maintain positive working relationships with others, supporting the team to reach common goals


• Assist the hotel's Front Office Manager in all areas to ensure a correct and smoothly-operating department.


• Listen and respond appropriately to the concerns of other employees and guests.


• Assist with hiring and coaching staff


• Serve as a role model in all areas, promoting uniform standards and good practice


• Preparation of letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.


• The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations.


• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.


• Maintain computer and paper-based filing and organisation systems for records, reports, documents, etc.


• Compile, copy, sort, and file records of office activities, business transactions, and other activities.


• Speak with others using clear and professional language including appropriate telephone etiquette.


• Assist in HR activity including screening candidates, interviewing, assisting in payroll activity.


• Ordering and ensuring stock levels are maintained.
  
  A warm, people-oriented demeanour


• A team-first attitude


• Positive outlook and outgoing personality


• Flexibility, problem-solving skills and multi-tasking ability


• Knowledge of Opera is preferred but not essential


• Serves as a role model to demonstrate appropriate behaviours


• Ensures exceptional customer service


• Proactively meets the needs of the hotel customers
  
  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment . In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

In return for your hard work, the Front Desk Manager will receive…

• Discounted stays at over 7,300 hotels worldwide!


• Discounted food & drink in all our restaurants and bars


• Discounts for your friends and family


• Free use of Leisure Club facilities


• Wellness and mental health programmes


• 20 Holiday days, increasing with length of service


• Double pay for bank holidays


• Gratuities


• Company sick pay after 6 months of service


• World class training and development


• Unlimited career opportunities (internationally and locally)


• Half price cinema tickets


• Staff parties


• Free meal on shift


• Free car parking


• Service awards and recognition gifts