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Helpdesk Administrator

Norton Mechanical Ltd

Helpdesk Administrator

£26000

Norton Mechanical Ltd, Sittingbourne, Kent

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 20 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 9210fb9f7fee440ebe4dcf42beeebb36

Full Job Description

  • Working in a fast-paced and friendly environment, you will be based from their head office in Sittingbourne, Kent.

  • Overall, you'll ensure service and maintenance contracts are administered properly and deliver great customer service

  • Dealing with incoming calls and logging information

  • Ensuring information is accurately collated and relayed back to customers

  • Updating and planning schedules daily

  • Helping obtain costs to provide accurate quotes to customers

  • Tracking works that have been authorised, ensuring these are updated on our system

  • Updating information on customer portals as well as our internal job

  • management system

  • Using Excel & Microsoft Word


  • Hours 8 am - 5 pm Monday to Friday (7 am - 4 pm optional).KEY SKILLS & EXPERIENCE

    Good IT skills essential

  • Confident in answering calls

  • Good communication and interpersonal skills at all levels

  • Ability to find solutions in a proactive manner

  • Ability to build and retain solid relationships with our customers

  • Ability to support and work as a team

  • Attention to detail

  • simPro experience preferred not required

  • Working as part of a Team

  • Reasonable commute to Sittingbourne, GCSE or equivalent (preferred), Technical support: 1 year (preferred)

  • Customer service: 1 year (preferred)

    £24,000 to £26,000, dependent on experience

  • 28 days holiday including public holidays

  • Birthdays Off - additional day of annual leave for your birthday

  • Company Pension Scheme

  • Free onsite car parking

  • Company Team social events


    • All applicants must currently have the permanent right to work in the UK; visa applications cannot be supported.

    Job Type: Full-time

    Pay: £24,000.00-£26,000.00 per year,
  • Additional leave

  • Casual dress

  • Company events

  • Company pension

  • Cycle to work scheme

  • Employee mentoring programme

  • Free parking

  • On-site parking

  • Private medical insurance


    • Schedule:
  • Day shift

  • Monday to Friday