Housing Support Officer

1.1 Support and monitor the conduct, health, safety and general welfare of individual residents, whilst at the same time maintaining a flexible and sensitive approach to differing needs and ensuring the security of the bricks and mortar of the dwelling.

1.2 Implement the security needs of the project e.g. by carrying out routine visits to various parts of the building including unit checks, monitoring CCTV where provided and ensuring access is controlled in accordance with house protocols

1.3 Share responsibility for good health and safety practices, including participating in risk assessments for referees, reporting any matters of concern as appropriate

1.4 Be familiar with the exact location of water mains, gas, electricity, stop-cocks, master switches and key safes

1.5 Deal with incidents and emergencies as they occur and bring them to a satisfactory conclusion in accordance with group polices

1.6 Maintain an awareness of and implement good practice in relation to lone working and personal safety, following the group lone worker policy

Orisha Housing Job Description Role: Housing and Support Officer.

1.7 Ensure that the fabric of the building is maintained in a reasonable condition and that necessary repairs are reported with particular reference to The Defective Premises Act and The Occupiers Liability Act.

2. HOUSING MANAGEMENT

2.1 Admit residents to the building and on occasion accept and settle new referrals ensuring early and appropriate induction to the service.

2.2 Encourage and support tenants to attend and participate in meetings and activities including personal appointments

2.3 Encourage resident involvement in the development and operation of the service facilitating appropriate consultation and participation and keeping them informed

2.4 Assist and advise residents to claim welfare benefits as appropriate

2.5 Undertake property inspections at regular intervals as per the HSO guide.

2.6 Assist with effective and consistent communication with neighbours and the local community, deal with ASB incidents, complaints and mediation.

2.7 Assist in the investigation of and resolution to breaches in tenancy and encourage residents to adhere to the terms of their tenancies/licences. · Serving and implementing Notices Seeking Possession · Abandonment Notices

3. TEAMWORK

3.1 Liaise and communicate effectively with a wide range of internal and external agencies including workplace colleagues

3.2 Participate with other staff in providing a broad range of activities and services (taking into account individual clients circumstances and preferences) aimed at enabling clients to live with reducing levels of support when appropriate

3.3 Participate in staff meetings, supervision meetings, training, team development sessions and other meetings as required reporting back to the team as appropriate

4. ADMINISTRATION

4.1 Keep all records and files up to date recording relevant information accurately within company information systems in line with GDPR policy

4.2 Record and report incidents and emergencies as they occur

4.3 Update workplace colleagues in accordance with service protocols

4.4 Ensure all files and records comply with data protection and confidentiality policies and are open to scrutiny / audit

5. GENERAL

5.1 Adhere to and promote Orisha Housing policies and procedures, with special attention being given to the equality & diversity and health & safety policies. In particular to use any equipment in accordance with the instructions and any training provided and wear personal protective clothing and safety equipment as directed.

5.2 Undertake any appropriate training as required by Orisha Housing.

5.3 Ensure that your customers, both internal and external, are fully consulted about what support they need to fulfil the organisation's key functions and objectives, and that they are satisfied with your response to this.

Whilst this job description attempts to cover the main duties and responsibilities of the post it is not exhaustive. The post holder is therefore expected to undertake any other reasonable duties within their capabilities and the scope of the post as specified by their line manager. In such circumstances appropriate training will be provided.

Fundamental changes to the job description will only be made after consultation with