In House IT Manager

Due to our continued success and further business expansion, we are looking to appoint a In House IT Manager.

Our highly valued existing IT Manager will be embarking on a new adventure towards the end of this year so as such we are seeking the right person to replace them and work alongside in the coming months to ensure a smooth transition.

This is an integral role spanning a number of businesses in a diverse consortium of Family-owned companies. Based at our Head Offices between Truro and Newquay you will be working alongside the Business Owners and Senior Management Team to ensure the seamless delivery of IT services. Leveraging your technical expertise, you will install, troubleshoot, and enhance various components while actively exploring new technologies to contribute to their continuous improvement.

Reporting directly to the Owners of the Business you will lead and manage the IT support function. ensuring the smooth operation of IT systems, resolving technical issues promptly, and delivering high-quality customer service. This role involves overseeing the response to inbound technical support issues, defining support processes.

In addition, your role will be focused on forward planning for business expansion, maintaining and upgrading systems in line with technological developments and suitability for the business whilst striving for efficiency and cost-effectiveness at all times.

Main Responsibilities of the IT Manager:

• Execute daily tasks, including system monitoring, project progress, troubleshooting, and incident resolution, ensuring precision and efficiency.


• Lead the installation of diverse IT infrastructure elements, including networks, computers, servers, and racks, ensuring seamless functionality. Together with CCTV, Security systems etc.


• Troubleshoot, upgrade, and optimize existing infrastructures to improve overall performance and meet evolving requirements.


• Source hardware equipment and organize comprehensive buying lists, ensuring cost-effectiveness and quality with collaboration with Procurement team.


• Oversee contractors' work, ensuring alignment with project specifications and timelines.


• Configure and troubleshoot issues to maintain a secure and efficient operating environment.


• Address the maintenance and repair of printers, scanners, and other IT equipment to uphold operational efficiency.


Key Areas of Responsibility of the IT Manager

• Maintain a customer-centric approach to service delivery.


• Oversee daily operations, prioritising tasks appropriately.


• Provide advanced troubleshooting for escalated technical issues.


• Develop and maintain support procedures.


• Enhance service delivery through proactive communication.
  
  Skills and Ability of the IT Manager:


• Technical Expertise: Strong understanding of IT systems and software.


• Proven experience in IT operations, infrastructure deployment, and technical support


• Communication Skills: Excellent interpersonal and technical communication skills.


• Time Management: Ability to prioritise tasks and meet deadlines.


• Adaptability: Flexibility to adapt to changing priorities and technologies.


Personal Competencies of the IT Manager

• Customer Focus: Commitment to delivering exceptional customer service.


• Interpersonal Skills: Ability to build strong relationships with Managers and employees, working in harmony to ensure the business runs smoothly.


• Continuous Improvement: Commitment to continuous learning and improvement.


• Decision-Making: Ability to make sound decisions quickly and confidently.
  
  Walker Group is a collection of Family Businesses operating over the past 40 years. We pride ourselves on offering an inclusive, supportive and positive work environment which has seen 25% of our Senior team remain with the company for 30+ years and many more who are following suit. Our goal is for our people to want to build their career with us, we value our employees ambitions both in life and at work and work together with them to help them achieve their goals. Together we are highly experienced team, we are a Company that values integrity, respect, knowledge, and well-being.
  
  Pulled from the full job description


• Company pension


• Free parking


• On-site parking


• Private medical insurance