Medical Secretary and Admin Support

We are currently seeking a friendly and organized individual to join our team as an experienced Medical Secretary and Admin Support. In this role, you will be responsible for undertaking a wide range of secretarial and administrative

duties and the provision of administrative support to the multidisciplinary team.

Duties are listed below but are not limited to:

• Processing of information (electronic and hard copy) in a timely manner


• Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies.


• Supporting the administration and receptionist teams with patient registration, booking appointments


• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments.


• Respond to patient queries and provide information about services, opening hours, and other relevant information.


• Typing letters, reports and associated documentation as required


• Processing referrals using the electronic referral system (ERS)


• Scanning of patient related documentation and attaching scanned documents to patient's healthcare records


• Processing requests for information i.e., SAR, insurance/solicitor's letters and DVLA forms


• Assist with general administrative tasks


• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
  
  Proven experience as a medical secretary is essential for this role


• Excellent customer service skills and the ability to put the needs of patients first


• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks efficiently.


• Knowledge of medical terminology to accurately type out medical reports and other documents


• Flexibility to adapt to changing priorities and work in a fast-paced environment.


Desirable criteria:

• GCSEs in English and Math.


• Previous experience of working in a healthcare setting.


• Strong IT skills (EMIS and Office), GCSE or equivalent (preferred), Medical Receptionist: 1 year (required)
  
  We are a rapidly growing GP-led organization with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system.


We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment.

If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this; then we would love to meet you and tell you more about our plans.


• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)


• NHS Pension Scheme


• Life Assurance


• Income Protection


• Enhanced sick pay


• Medicash health cash plan


Job Types: Full-time, Permanent

Pay: £11.44-£14.00 per hour

Expected hours: 37.5 per week,
• Company pension


• Employee discount


• On-site parking


Schedule:

• Monday to Friday