Risk Management Advisor

We are seeking a brilliant Customer Service Advisor to work 40 hours a week Monday - Friday at our head office in Poundbury.

This telephone based (no selling) role is responsible for administering our award-winning Risk Improvement Assistance programme., Our dedicated and experienced Customer Service Advisors provide one to one, unscripted, knowledge based assistance via telephone and email. Our Customer Service Advisors are responsible for our Risk Improvement Assistance Programme and their incredible customer care skills ensure that our clients fully understand what is required of them and why.

• Outstanding customer service skills


• Good general IT knowledge and keyboard skills


• Great time management skills


• The ability to use your initiative


• Great attention to detail


• High levels of self-motivation


• A team player


• A passion for helping others


• The ability to be proactive, This client facing role requires fantastic customer service skills, the ability to be a great listener and have a real passion for supporting and building relationships with others.


Candidates are required to have good IT skills, accurate typing skills and a desire to do the right thing for our clients.

Ardonagh Advisory is part of The Ardonagh Group and spans the breadth of the insurance sector, powered by our more than 9000 employees. The diversity of brands and breadth of products and solutions for our customers bring huge opportunity. Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. If you require reasonable adjustments due to a disability for either application or interview, please contact us.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please

If you would like to be part of a dynamic, growing, friendly, and forward-thinking company that puts its people first, get in touch today.

#LI-TM1 #LI-AIB #LI-Hybrid

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• Annual salary of £26,499.20


• 26 days annual leave, plus the usual bank holidays


• The opportunity to split the working week between our office and your home after the training period



• Home office equipment



• A salary sacrifice pension scheme with a 6% employer contribution (if you contribute 2%)


• X4 salary life assurance scheme


• A group income protection scheme


• The opportunity to buy and sell annual leave


• My Benefits - our range of protection, wellbeing, and lifestyle benefits which you can personalise and which are designed to save you money and look after you and your family


• 1 day paid volunteering day to give back to our communities


• Regular social activities


• The Spotlight Awards, where we shine a light on the brightest talent across our group


• Opportunity to progress your career and gain qualifications to boost your knowledge and career prospects


• An internal Neurodiversity Support Group


• A supportive and fantastic place to work