Senior Operations Manager

Are you an experienced team leader with a passion for operational excellence and an interest in managing busy teams and projects? As a Senior Operations Manager with the Partner Finance Division, you will manage and develop a team of Service Advisers, ensuring the delivery of an outstanding service to the St. James's Place Partnership and Field Management Team.

You will supervise team capacity and capability, recruit and retain high quality employees, and drive continuous improvement in operational systems and processes. As the operational lead on projects, you will play a crucial role in the successful implementation of Partner Remuneration initiatives.

What you'll be doing:

• Be responsible for, plan, and manage team capacity and capability to deliver high quality outputs


• Select, recruit, and retain high quality employees and supervise resourcing for the team


• Mentor and develop team members to support their personal development and career progression


• Manage and create continuous improvement across operational systems and processes


• Create meaningful management information to drive decision making and evidence service levels


• Build and maintain operational relationships with partners and internal teams


• Successfully handle sensitive complaints, inquiries, and issues related to Partner Remuneration, ensuring prompt resolutions.


• Delegate tasks, adhere to timescales, and adapt quickly to change, Non-Contributory Pension - 10% (increasing with length of service up to 15%) with further pension matching.


• Parental leave - 6 months full pay


• 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday


Flexible Working
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!


• Ability to work under pressure and manage multiple deliverables with conflicting timescales


• Experience leading large teams and delivering high quality results in an ambitious environment


• Passion for delivering excellent service and going above and beyond


• Articulate and able to communicate effectively with all levels of staff


• Strong background in customer service, preferably within the financial industry


• Excellent knowledge of SJP administration and related remuneration systems and processes


• Experience in managing risk and accuracy associated with high volume outgoing payments
  
  St. James's Place (SJP) works in partnership to plan, grow and protect our clients' financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.


We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.