Go to job search

Service Advisor

Hatfields Jaguar Land Rover Hull

Service Advisor

£35000

Hatfields Jaguar Land Rover Hull, Hessle, East Riding of Yorkshire

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 3 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: c54545fa6d214f17ba298f093fbbb88f

Full Job Description

  • Be able to effectively manage your time ensuring that you are prepared for the day ahead.

  • You are expected to answer incoming client enquiries in a timely manner and convert into a meaningful booking based upon diary availability.

  • Greet clients in a friendly and professional manner, ensuring a warm and welcoming environment.

  • You are expected to upsell clients' additional products such as any identified work from the EVHC, services, & service plans.

  • Actively listen to clients' concerns, understand their needs, and ask qualifying questions to ensure a right first-time fix.

  • Process client information and vehicle details accurately in our systems.

  • Keep clients updated of progress throughout the repair process.

  • Coordinate with workshop controller to ensure timely completion of repairs.

  • Produce accurate invoices detailing the work carried out.

  • Ensure that clients are completely satisfied post visit.

  • Be competent in handling client complaints and objections.

  • Be responsible for your own WIP ensuring jobs are completed and closed in a timely manner.

    Previous experience in a target driven role.

  • Have experience in a customer service or related position.

  • Strong interest in the automotive industry and a willingness to learn.

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.

  • Ability to actively listen, understand customer concerns, and explain information clearly.

  • Strong organisational skills and the ability to prioritize tasks effectively.

  • service advisor: 1 year (preferred), service advisor: 1 year (preferred)


    • Licence/Certification:
  • Driving Licence (required)

    £29,000.00 with a £6,000.00 Bonus Opportunity


    • Monday - Friday Rota between 08:00 - 18:00 (45 hours per week)
  • Competitive Salary

  • 30 days holiday (inclusive of Bank Holidays) rising to 33 after 2 years' service.

  • Bonus scheme

  • Contributory workplace pension scheme

  • Career progression opportunities

  • Uniform provided to include PPE.

  • Access to discounts on retailers, restaurants, holidays and much more

  • Company pension

  • Cycle to work scheme.

  • Employee discount

  • On-site free parking

  • Referral programme, Cycle to work scheme

  • Employee discount

  • Free parking

  • On-site parking

  • Referral programme


    • Schedule:
  • 8 hour shift

  • Day shift

  • Monday to Friday


    • Supplemental pay types:
  • Bonus scheme