Trainee Application Support Specialist

Due to continued expansion, we are currently seeking a Trainee Application Support Specialist to work within a small but dedicated team across 2 sites within the Holton/Halesworth area.

You will be required to provide specialist support across a wide range of hardware and software issues to ensure the business runs smoothly and assist, design, maintain and develop complex software solutions across a variety of technologies, utilising existing software development tools currently in use by the team. The role is varied and will require a team player who is adaptable and service-driven to meet the needs of team objectives.

Responsibilities and Duties

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.


• Monitoring and maintaining computer systems, telephone systems and networks.


• Responding in a timely manner to service issues and requests.


• Providing technical support across the company (this may be in person or over the phone).


• Setting up accounts for new users.


• Repairing and replacing equipment as necessary.


• Liaising with third-party companies (both software and hardware) to guarantee the unique needs of the business are met.


• Developing a detailed understanding of our current software, data structures and processes across our systems


• To become involved in the next generation of Software projects across the business


• Apply good software development practices to develop code that is tested, documented and maintainable.


• Testing new technology and software.
  
  Demonstrable experience of working with hardware and networks.


• Proven knowledge and understanding of C# .net and SQL Server. Experience in Python and Django is beneficial but not crucial.


• Knowledge of software engineering best practices. For example, testing processes, coding standards, version control.


• The ability to demonstrate good skills in analysis and logical thinking.


• A passion for working in IT, adaptability to flourish in an ever-changing environment and a drive to improve your technical skillset.


• An excellent team player with effective interpersonal skills to build positive relationships with others.


• An innovative mindset in exploring better ways of working and solving problems independently.


• An honest, reliable and hard-working work ethic with a positive 'can do' attitude.


• Conscientious with a sharp eye for detail and a pride for delivering excellence consistently.


• An ability to pick up processes and operations effectively.


• Flexible and willing to adapt.


• Committed to sustainability in terms of supporting the environment.


• Self-motivated, embracing challenges and open to change.