Visitor Welcome and Facility Support Team Member

22.2 hours per week (3 days with some opportunities for flexibility)
£11.62 per hour

Do you enjoy working with people? Are you passionate about heritage and culture? Are you enthusiastic about keeping our artworks, building, staff and visitors safe? Then this job is for you,

Our Visitor Welcome and Facility Support Team is focused upon the efficient and effective delivery of support services for Pannett Art Gallery (PAG) and Whitby Town Council (WTC).

Our team members play an active role in maintaining the highest standards of customer, care with a family friendly focus, while ensuring the security and cleanliness of the gallery and throughout the building. Support services will encompass front of house, retail, administrative, collections care and caretaking duties and assisting with a variety of events and activities for PAG and WTC.

We are looking for someone to join our small team to support the Town Council's daily activities, and to care for artworks, buildings, and visitors.

We need someone who is interested in engaging with our audiences and who is proactive about creating opportunities for others to enjoy, be inspired by, and to learn from the artworks on display., General Operations

• Provide a friendly, professional welcome to Whitby Town Council and Pannett Art Gallery.


• Provide an efficient front of house service to Whitby Town Council and Pannett Art Gallery.


• Ensure as far as possible, the security of the exhibits and monitoring public admittance.


• Secure all monies taken during the day, cash up at the end of the day, and secure takings in accordance with the established procedure.


• Be fully informed about the operation of the Whitby Town Council and Pannett Art Gallery to be able to assist visitors and residents, thereby enabling them to have an enjoyable and fulfilling experience.


• Deal with all enquiries promptly and efficiently and to initially deal with any complaints and to escalate complaints, as necessary in accordance with the Complaints Procedure.


• Be responsible for the sale of retail items taking proper account of what has been sold and replacing merchandise as required.


• Liaise effectively with the Pannett Art Gallery Curator to ensure goods are displayed and promoted to best effect and report on feedback from customers as well as ideas and suggestions.


• To check deliveries of new stock and ensure that those items not required for display are stored securely.


• Assist the Pannett Art Gallery Curator in the marketing and promotion of the Gallery, its exhibitions, and collections.


• Always present a smart and professional appearance.


• To undertake training as required to be proficient in the provision of the support services.


• To take reasonable care for your own health and safety and that of others and abide by the organisation's Health and Safety Policy.


• Undertake other duties as directed by your manager that are within your capability as the needs of the organisation dictate., Caretaking


• Opening and closing the premises at the appointed times.


• Operating the intruder and fire alarm systems and ensuring that the building is secure, reporting any faults to the Town Clerk for action


• Supervision of all equipment and public areas to ensure that there is no risk to the public or colleagues and reporting faults to the Town Clerk for action


• General cleaning work (inside and out), as specified in the cleaning schedule


• Pay attention to the use of all cleaning materials stocked at appropriate levels and requesting new stock as required.


• Keeping the toilets clean and in good order


• Preparing the whole of the Gallery or any part of the premises required by Whitby Town Council for meetings or public functions as directed.


• Keeping all public areas clean and tidy and free of hazards at all times.


Administration

• Taking money for the sale of Pannett Art Gallery Merchandise and exhibitions.


• Ensuring as far as possible the security of the Pannett Art Gallery, its merchandise and exhibits.


• In connection with the temporary exhibitions in the Art Gallery, recording receipt and collection of artwork / exhibits by exhibitors and assisting with exhibition installation when or if required.


• Assisting with catering for functions in the Art Gallery as directed.


• Work connected with evening meetings, exhibition previews etc..


• Administrative and reception duties for the Town Council and Pannett Art Gallery as directed by the Town Clerk or Curator


• Updating the PAG and Whitby Town Council websites as directed.


• Operation of franking machine and recording of postage used by WLPS.


• Answering telephone calls for Whitby Town Council and Pannett Art Gallery and forwarding or answering those calls as appropriate.


• Promoting the Gallery collection and engaging with the public through workshops, discussions etc.


• Any other Town Council or Pannett Art Gallery administration tasks as required.


Other Requirements

• Requirement to be a designated First Aider, after undertaking training provided through the Town Council
  
  Be an active team member, delivering a professional and high quality service, to ensure the smooth running of the organisation.


• Be adaptable and flexible in respect of work undertaken as the needs of the


organisation dictate.

Communication

• Communicate with all service users/contacts in an effective and professional


manner. Ensure all communications whether verbal or written are clear, concise and accurate.

• Project a professional image at all times and act as a good ambassador for the


the organisation.

• Ensure that internal documentation, electronic or paper, is completed in such a


way that it may be easily interpreted by other colleagues as necessary.

• Be able to demonstrate different communication strategies to suit particular circumstances and individuals' abilities/understanding., Be adaptable and flexible


• Pay attention to detail


• Be an effective communicator, people orientated, friendly, patient, respectful, and courteous


• Be able to work under pressure and handle interruptions whilst maintaining effectiveness


• Have a positive attitude and a good sense of humour


• Be proactive, seizing opportunities, originating action which goes beyond simply responding to the obvious needs of the situation or the direct requests of others


• Have appropriate IT skills, able to use effectively the software necessary for the post


• Be responsible and honest


• Be well presented


• Be a supportive team player


• Be organised and have good time management skills


• Work to a high standard, including emails or other documentation, to promote a positive image of the organisation at all times., Knowledge and understanding of basic of Health

and Safety X

IT skills and ability to use software applicable to
the post X

Knowledge and experience of customer service
role X

Knowledge of and ability to use the Payment
Card system X

Knowledge of Cashing up Procedure X

Good knowledge of the Gallery Collections X

WTC represents the community within the Parish of Whitby. Striving to make Whitby a better place to live, work and play, we provide your ultra local council services. We represent the views and interests of our community. This local viewpoint is particularly valuable for initiatives involving other organisations, such as the County Council.

About Pannett Art Gallery

PAG is a small Town Council gallery, with big ambition. We are located in the beautiful Pannett Park and share a building with the fascinating Whitby Museum.

Our collections are held in trust on behalf of the inhabitants of Whitby. Many of these art works are on display, with the rest of the collection cared for in store and made available through rotation and exhibition during the winter months.

We provide a programme of high quality temporary exhibitions, offering access to a wide range of art and craft as well as providing exhibition opportunities for local, regional and national contemporary artists.

We seek to enhance the visitor experience and develop new audiences with activities that complement and enrich the exhibition programme and collection. We do this through an interesting and stimulating programme of events and activities, alongside educational and entertaining interpretation.

We are committed to caring for and developing the collections, providing access, and showing our magnificent collections in exhibitions which are free to view and enjoy.