The role of a Customer Experience Specialist Service Advisor Apprentice expert:

Understanding how to apply different skills and behaviours in various different situations

Developing insights into customer behaviour including influencing factors such as loyalty, emotion and culture

Analyse service levels and develop options for improvement, Completing an apprenticeship is just the start of your career at Mercedes-Benz. Examples of some career paths our graduates have taken are:

Customer Service expert leading to after sales, service advisor or parts advisor

As a Customer Experience Specialist Service Advisor Apprentice apprentice, you will develop first-class customer service skills including understanding customer needs and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and using appropriate resources and technology., Working towards a level 3 apprenticeship as a Customer Experience Specialist Service Advisor Apprentice you will learn the key principles, practices and skills that underpin the role before further developing and applying your skills in more complex situations.