The Analyst Account Executive acts a trusted advisor and 1st line analyst support to our dealer customers.Through managing, cultivating, and fostering relationships, you will deliver a high-quality personalised service that reflects both the business and customer needs, driving efficiencies and ensuring that customers fully utilise our product offerings to achieve their business objectives (or deliverables)., Analyst

Acknowledge alarms in a timely manner.

Process Advanced Variance Analysis (AVA) and Statistical Inventory Reconciliation (SIR) tanks sufficiently and escalate issues accordingly.

Ensure the timely completion of all daily operational tasks.

Troubleshooting of remote communication issues.

Develop and maintain a detailed knowledge of all system capabilities. Be able to use knowledge developed to provide a higher level of analysis over and above current processes.

Provide specialist support to field personnel to help identify and correct customer site issues.

Support field test activities and site enrolments for new services as required.

Provide live demonstrations of tools / systems to customers and staff visiting our office.

Responsible for ensuring all customer support and follow up procedures to support new and existing customers are created and implemented.

Ensure all customer setups requirements are fully managed and implemented for new / existing customers.

Regular client interaction : reporting out our service and help clients solve problems.

Maintaining high levels of client satisfaction by ensuring the best usage of our products and services and embedding our products in the client' processes.

To prepare and schedule customer reports as required.

Maximising the value and benefits of our services to clients and optimising client usage, through showcasing our services / tools to meet their changing business requirements.

Partner with the sales team in pre-sales engagements as a product expert to show the value added by our products and services, and more importantly the expertise in our teams.

Formulate client engagement and client interaction strategy; monitor both quantitatively and qualitatively

Act as an escalation point for analysts in the team when working on dealer-related issues, and work effectively with cross functional teams to help resolve escalated situations.

Proactively probe and identify customer's pain point and suggest solutions (adding services i.e. revenue streams for GVR).

To comply with the Health, Safety and Environment (HSE) Policy (Vontier, GVR & local country)

To comply with the Vontier Code of Conduct., Internal relationships

Analyst Team Leader

European Analyst Manager

Senior / Analysts

Service Account Managers

Quality Leader

FuelQuest Support

Sales Team

Aftermarket Service Team

Technical Support Team

US Analyst Team and personnel

Existing and new dealer customers

ASC (Approved Service Contractors)

Previous account management or Analyst experience required.

Retail forecourt operations knowledge and wet stock management systems knowledge.

Innovative, client orientated thinker, able to identify and exploit market niche opportunities.

Experience in customer service management / sales industry.

Excellent communication and strong administrative / organizational skills.

Problem-solving skills and a keen eye for detail.

Is confident in a variety of formal presentation settings : customer meetings, one-on-one, varying sizing groups, with peers and management and has the ability to contribute / take lead during a customer meeting.

A technical aptitude which facilitates an understanding of technical terminology.

Ability to work in teams and collaborate with other cross-functional teams, including sales, support, marketing, and business groups, across the organization to deliver value to clients.

Proficient in the use of MS Products and ability to learn new systems or portals in the execution of your accountabilities.