The role is to effectively manage the day to day Customer Service deliverables as well as, manage and lead our outstanding Client Services Team and deliver our BRITA Managed Services to ensure consistently high levels of service are upheld.

In addition to managing the team, you will be responsible for Service Delivery as well as Systems & Reporting.

The general day to day deliverables will include:

Manage and take ownership for all assigned accounts & associated tasks by working closely the Business Account executives to understand the clients' Business, ensuring the most suitable service is offered to meet their requirements.

Work with the Business Accounts Managers and Account Executives to agree and deliver cartridge replacement targets for the assigned accounts.

Manage registrations, email inboxes, collections and meter readings to ensure they are completed accurately within specified SLAs

Consistently maintain good technical knowledge of BRITA Professional products, competitor products, water quality throughout the UK and legislation pertaining to water quality.

Manage the Client Services Team to ensure business priorities and service levels are met by monitoring performance (efficiency and effectiveness) of the team in carrying out allocated work.

Provide reports to the Management Team and Customers as requested.

Act as Process Owner for Filter Monitoring work delivered with experts within/outside BRITA, to ensure the SAP CRM system and any interfaces to other systems is maintained accurately.

Update monthly, accurate sales forecasts (volume and value) for BMS customers.

Work with the Sales Team to manage existing Contract renewals

Develop working relationships with key customers to ensure their expectations are consistently met and understood in line with business targets.

Plan resources where required and work with Line Manager to recruit any additional or temporary staff.

You will have previous experience as Team Lead within a Commercially Sales focussed / Service Delivery environment, exceptional written and verbal communication skills with advanced (preferable) Excel coupled with strong administrative skills.

Do you have any prior experience Leading a Customer Service team?, Customer Service: 2 years (required)

Here at BRITA we are at the forefront of sustainability and are passionate about changing the way people drink water. We are continuously striving to increase the efficiency and performance of our products with a primary focus to reduce our environmental impact!

Company events

Company pension

Employee discount

Financial planning services

Free flu jabs

Free parking

Health & wellbeing programme

Work from home

Monday to Friday