Interaction with Subex customers and integrators to record and analyse reported problems and queries.

Reproduction and analysis of reported problems and queries and implementation of appropriate work-rounds or temporary patches to restore customer service ahead of a final resolution.

Pro-active monitoring of systems, where appropriate, to identify real and potential issues, ideally before they become a problem for customers.

Interaction with other support personnel and teams within BT to identify the underlying cause of reported problems or to answer queries.

Where analysis identifies the need for a code fix the Application SupportConsultant is responsible for interaction with 3rd Line Support to expedite the required code fix, carry out testing and agree the appropriate means of delivering the fix (i.e. as an emergency fix or via the next scheduled upgrade).

Implementation of code fixes (e.g. emergency fixes), new releases and new installations.

24X7 On Call Rota.

A Bachelors degree in Computer Science, Engineering or a related discipline or equivalent professional certification.

Strong analytical and logical skills, solid written and oral communication skills, and the ability to explain complex issues to technical as well as non-technical people.

UNIX scripting experience, Bachelor's (preferred), Technical support: 1 year (preferred)

Subex is a pioneer in the space of Digital Trust, providing solutions for 75% of the world's top 50 telcos. Founded in 1992, the year when the video-telephone was launched, we have been part of the evolution of mobile technology. Today, we are consultants to global telecom carriers for operational excellence and business transformation by driving new revenue models, enhancing the customer experience and optimizing the enterprise. A fantastic opportunity is now open for a motivated IT graduate to join our BT Support Team based at BT Adastral Park, Ipswich.