1. Be responsible for the delivery of performance and effective resource utilisation to ensure the NHS111 Service is delivered safely, consistently and to a high standard, liaising and working in partnership with internal and external stakeholders to meet national and local quality standards, requirements and other key performance indicators. 2. To supervise CCC staff ensuring and monitoring performance levels - helping to achieve positive clinical outcomes and improve overall Trust performance levels by ensuring quality and consistency of working practices, including protocol compliance. 3. To actively contribute to the overall direction and leadership of the CCC through the active engagement of both staff and the management team. 4. To promote clinical excellence and best practice paying particular attention to the delivery of high quality patient focussed care to all urgent and emergency service users.Main duties of the job Provide 24 hour cover. This is an operational role. Provide leadership and development to a designated team of non-clinical staff within the call centre environment. The role has two main facets, the primary being the management of the Control Centre on a shift by shift basis., + To line manage a designated team, monitoring and supporting individuals to achieve their potential and improve service delivery + Support management of queues in Adastra, patient safety and experience, prioritising complex calls, liaising with 999, IUC providers and partners. + Monitoring and managing risk for failed messaging. + Management of business continuity during resilience. + Managing the IUC ADC call metrics for Health Advisors. + Be responsible for the delivery of performance and effective resource utilisation to ensure the NHS 111 Service is delivered safely, consistently and to a high standard, liaising and working in partnership with internal and external stakeholders to meet national and local quality standards, requirements and other key performance indicators. + Providing Pathways advice. + Line Management support to Health Advisors, investigations, performance management, sickness, mentoring. IWPs and capability. + Operational performance responsible for approx. 120 HAs + Bank staff. + Providing support through complex and distressing calls. + Managing access to systems, monitoring critical systems, leading on resilience, performance management for all sites overnight. + Providing system support during shifts - liaising with IT to resolve issues. We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable). Please be assured that any requests for reasonable adjustments will not negatively affect your application.

+ Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time). + Automatic enrolment into the NHS Pension Scheme. + Access to continual professional development within SCAS and the wider NHS. + Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team. + NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more. + Ability to join our staff networking groups (as a member, ally or just for interest). Corporate Induction It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability). All new starters need to attend our

• Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.
• Please note - depending on your role additional training may be required following on from your corporate induction.