Are you an experienced IT professional looking for your next challenge We re on the lookout for a talented 3rd Line IT Engineer to join our growing vibrant and collaborative Service Desk team. You ll be working alongside a close-knit group of four skilled engineers who are passionate about delivering exceptional support and solving problems together and independently.
As a member of our team, you ll have the opportunity to mentor and guide junior engineers, helping them grow while making a real impact on the team s success. We re all about fostering a supportive environment, and we fully invest in your growth with tailored training, progression plans, and plenty of opportunities to advance your career.
While you ll be part of a fast-paced, customer-focused environment, we re committed to giving you the tools and support you need to thrive. As part of the role, there is an on-call rotation once a month.
If you re ready to bring your expertise to a place that values your growth and development, we d love to hear from you!
Benefits of working for Tailor Made Technologies:
+ A competitive salary
+ Training opportunities set out with a clear training structure
+ Progressive working environment with access to voice your opinions to decision makers
+ 25 days holiday plus bank holidays
+ Your birthday off
+ Flexi health plan cover and access to a range of Health Benefits
+ IT purchasing scheme
+ Company pension
+ An active Social Committee who plan monthly competitions and events
+ A brilliant breakout room with free breakfast and a pool table
Join a Trusted Partner for Transformative Managed Technology
Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.
Partnership-focused with a deep and deliberate understanding of customers strategic goals, our in-house teams tailor our services to suit every client s unique requirements and drive business growth.
Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.
Duties and responsibilities of our 3rd Line IT Service Desk Engineer:
+ Advanced Technical Support: Provide expert-level technical support to address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems.
+ Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements.
+ Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference.
+ Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations.
+ Technical Documentation: Create and maintain comprehensive documentation.
+ Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software.
+ Training and Mentoring: Provide guidance and support to junior engineers and support staff.
+ On Call: There is an expectation to be on call once a month.

+ Microsoft Windows desktop and server configuration and support experience
+ Microsoft Exchange On Prem and Online configuration and support experience
+ Terminal server environment configuration and support experience (Citrix, AVD, RDS)
+ Active Directory configuration and administration
+ Strong knowledge and understanding of Group Policy
+ Strong general networking skills (CLI, Subnetting, NAT)
+ Good understanding of DNS
+ Router configuration and support experience (Cisco, HP, Draytek)
+ Firewall configuration and support experience (Watchguard, SonicWALL)
+ HP ProLiant & Dell PowerEdge Server Hardware support experience
+ VMware & Hyper V support experience (VCP an advantage)
+ Storage technologies (NAS, NetApps, Synology)
+ Strong understanding of Office 365
+ Strong understanding of Microsoft Azure
+ Strong understanding of Microsoft Intune
+ Strong understanding of SSL Certificates
Essential Skills:
+ Excellent communication skills
+ Organisational skills
+ Results driven with a proven track record
+ Team player
+ Self-motivated and proactive
+ Ability to be resilient and to work under pressure