Role Purpose: Join our dynamic IT team at RMG as a 3rd Line Infrastructure Engineer! You'll ensure the stability, performance, and security of our IT infrastructure. This role involves troubleshooting and resolving escalated issues, implementing infrastructure changes and upgrades, and maintaining the overall health of our systems. You'll act as a subject matter expert, working closely with other technical teams to resolve complex technical issues related to servers, networks, storage systems, virtualisation, and cloud platforms. Key Responsibilities:

• Plan and execute infrastructure upgrades, migrations, and deployments, ensuring scalability, reliability, and security.
• Analyse logs, conduct root cause analysis, and collaborate with other technical teams.
• Troubleshoot and resolve escalated issues, implement infrastructure changes and upgrades.
• Identify and address performance bottlenecks in the infrastructure.
• Ensure compliance with security requirements and relevant regulations.
• Create and update technical documentation, including infrastructure diagrams and standard operating procedures.
• Follow established change management processes to review, approve, and implement infrastructure changes.
• Upskill and educate the IT Service Desk to improve their knowledge and skills.
Essential Skills and Experience:
• Previous experience as an IT Infrastructure Engineer, working with technologies such as Citrix, Microsoft Azure, and Exchange Online.
• Deep technical knowledge, excellent troubleshooting skills, and the ability to collaborate effectively with other teams.
• Excellent communication skills.
Preferred Qualifications:
• Experience working in a similar company with knowledge of RMG's current and future technologies.
• Ability to use initiative to diagnose and resolve issues.
What do we offer? You'll not only be joining a market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits. Here's a small selection of what's on offer -
• A 37.5 hour working week and a competitive salary
• 27 days holiday plus all Bank Holidays
• Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.


• Previous experience as an IT Infrastructure Engineer, working with technologies such as Citrix, Microsoft Azure, and Exchange Online.
• Deep technical knowledge, excellent troubleshooting skills, and the ability to collaborate effectively with other teams.
• Excellent communication skills., Experience working in a similar company with knowledge of RMG's current and future technologies.
• Ability to use initiative to diagnose and resolve issues.
  
  You'll not only be joining a market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits. Here's a small selection of what's on offer -
• A 37.5 hour working week and a competitive salary
• 27 days holiday plus all Bank Holidays
• Potential to be rewarded with 2 additional days annual leave plus 2 additional paid volunteer days per year
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)