Account Manager

We are seeking a Cleaning Account Manager to join our Transport team, overseeing the seamless 24/7 operation of a large-scale rail contract.
You will lead a team of over 100 staff, including supervisors and operatives, ensuring that the cleaning standards across 11 stations and depots are consistently met and upheld to the highest level. Every day will bring new challenges, and you'll leverage your exceptional interpersonal skills to guide, support, and develop your team.
As a Cleaning Account Manager you'll be:
+ Building and maintaining strong relationships with clients, ensuring high levels of satisfaction for all involved.
+ Ensuring the consistent quality of service delivery, with a focus on inclusivity and customer needs.
+ Managing ad-hoc and regular activities such as projects, reports, and audits, supporting the Operations Manager as required.
+ Leading contract and specification review meetings with clients.
+ Ensuring compliance with Health & Safety procedures and legislation.
+ Identifying opportunities for continuous improvement, cost savings, and growth, while ensuring that all perspectives are valued and considered., + Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way.
+ Recognition and rewards - Celebrating our shining stars all year round.
Our Commitment to Inclusion:
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments:
Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.
Please note: Security clearance (DBS) is required for this role.

+ Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels.
+ Experience in financial forecasting, budgeting, and analysis.
+ A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved.
+ Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs.
+ A full driving license and the ability to travel to various sites as required - occasional nights required., + Management Qualification