Admin Assistant (Fixed-Term Contract)

We are a tech business that bundle household bills into one fixed monthly payment. One payment means easier finances, less time on the phone to suppliers, and less admin. It's a game changer. It's also a gorgeous place to work. Everybody gets stuck in to make things work, the team will make you feel welcome from day one, and the office is near some pretty great pubs. What you'll be doing Both of our amazing admin teams are hiring at the moment, let us tell you a bit about them... The Customer Ops team is essentially the product of One Utility Bill. The team is responsible for a range of tasks which include opening & closing accounts with suppliers and working closely with our Customer Support Team to ensure meter readings are received, bills are accurate and our customers get the service they expect. In this team you can expect to be:

• Taking inbound and outbound calls with suppliers
• Monitoring email inboxes
• Working through any incoming post to ensure bills are paid and allocated correctly.
• Taking notes and inputting data accurately
• Ensuring all relevant spreadsheets, tickets and packages are updated
• Producing daily reports on productivity.
The Commercial Ops team is responsible for managing the company's finances and handling commercial agreements with new and existing partner companies. This team focuses on the back-office operational work like reconciling our accounts to ensure we are ready for an upcoming audit. In this team you can expect to:
• Fully reconcile packages that have ended & create a final balance statement which will be shared with the tenants.
• Audit and analyse all of our packages providing in depth analysis & reports
• Locate and monitor potential financial risks
• Work closely with all of our partner suppliers
• Carry out research on our competitors and complete analysis on pricing
• Make outbound calls to energy & water suppliers to ensure correct billing for all packages
• Investigate banking transactions
  
  Inquisitive with a keen eye for detail
️ Experienced using spreadsheets ️ Excellent at time management and multitasking Great at problem-solving Ability to work with confidential and sensitive data Confident at communicating with a range of stakeholders Unafraid to speak up with new ideas Excellent at communicating verbally and in writing

£23,796 per annum (pro-rata'd to reflect the length of your contract) 25 days holiday each year (also pro-rata'd) on top of bank holidays Our shiny employee benefits platform, Magpie, will be yours to use from day one ️ A paid volunteering day with our chosen charities or a charity close to your heart. ️ Access to Simply Health for 24/7 access to private GP and counseling services and much more health benefits ️ Free independent mortgage advice from Charles Cameron & Associates Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for local charities and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats