Administration Assistant Bank

The post-holder will work across Navigo Services as need dictates and on an ad-hoc basis as agreed to meet organisational need.

Members of the admin bank will assist in ensuring the service experienced is positive and service user confidentiality is maintained at all times. Treat all visitors i.e. service users, families/carers, colleagues and all visitors with respect, dignity, courtesy and in accordance with Navigo Values.

The post-holder will be responsible for maintaining up to date knowledge on Navigo policies, process and procedures and working within these at all times.

The post-holder will assist in administrative duties under direction from the Admin Manager and Senior Administration staff within the provision of team requirements.

The post-holder will undertake relevant duties required from time to time as requested by Management which correspond to the general character of the post and is commensurate with the level of responsibility

To provide an efficient and effective administrative/clerical support service across all areas of Infrastructure and Operational Services as required.

To provide an efficient and effective front line service to clients, staff, external agencies and members of the public, face to face, on the telephone and electronically.

Main duties of the job

To work within the Administrative Teams that support services undertaking a range of routine admin duties under direction i.e. photocopying, scanning and word etc

To undertake routine documentation processing if required in area of service i.e. data entry of invoices which are collated, checked and recorded according to set guidelines

To undertake a range of accurate and well-presented word processing duties and data inputting on the electronic system

To ensure that filing systems, (both manual and electronic) are kept up to date and are accurate

To deal with a wide range of enquiries from the public and staff members, both face to face, over the telephone and electronically, ensuring that all enquiries are dealt with in an efficient manner, maintaining confidentiality at all times

To maintain excellent working relationships with all staff within the Teams, other employees, partner agencies and any visitors to the service areas

To ensure health and safety procedures are adhered to and actioned as necessary

To maintain confidentiality at all times and to comply with the Data Protection Act and Access to Health Records procedures

To comply with Health and Safety Regulations and work within the policy guidelines of Navigo and maintain an up to date and proficient working knowledge of Navigo policies

To effectively manage compliance in mandatory training within the guidelines of Navigo

NAViGO is a public service, not for profit and for the good of the community. We put people who use the service first and in doing so hopefully liberate you to do the job you want to do and have fun while doing it, developing relationships with the local community that are all about care.

In April 2011, North East Lincolnshire mental health services became a not-for-profit social enterprise called NAViGO.

Most people who use our services will continue to access them through the NHS. NAViGO is about continuing to provide the mental health and social care services that the people of North East Lincolnshire have come to expect: innovative services in a variety of settings, including peoples homes, GP practices and community-based buildings.

We will continue to work hard with our community to not only provide dynamic, innovative services, but to also break down the stigma and discrimination that is sometimes associated with mental health illnesses.

This social enterprise is about working together with local people to create services that are owned by the community, controlled by it, supported by it, loyal to it.

We are only interested in delivering services that we would be happy for our own families to use.

£23,615 a year on an as and when basis only