We are looking to recruit an enthusiastic and motivated Band 5 Administration Services Manager to join the Breast and Endocrine Surgery Team. The position is permanent 37.5 hours per week and worked across hospital sites. As the Administration Service Manager, you will be responsible for: The management and provision of administrative, clerical and secretarial support for the service. Leading the administration team in all managerial functions including HR, competency and efficiency and developing and co-ordinating the delivery of high-quality training, ensuring training delivery meets service needs and is delivered professionally and effectively. Ensuring optimum use of physical capacity throughout administration teams to deliver service, and ensure robust plans are in place to develop and improve the administrative role in line with new practices. Ensure effective management of clinics and rotas. Support with performance monitoring of Cancer and Referral to Treatment standards. The post holder will participate in the development of corporate objective, policies, standard operating procedures and strategic plans. The post holder will be expected to organise their own workload and that of the Care Group administrative teams, To be able to manage and support the administrative and clerical team, supporting Breast and Endocrine Surgery.

• To work collaboratively alongside administrative and clerical colleagues, clinical staff and senior management team.
• To monitor and facilitate team members appraisals and provide mentorship and supervision where required.
• To manage waiting lists in line with Trust Policy
• To manage performance in line with Cancer Standards and Referral to Treatment Pathway.
• Manage HR processes in line with Trust Policy.
• Work within and keep up to date with Trust legislation, guidelines, policies, procedures, protocols and code of conduct and ensure they are adhered to.
• Facilitate and manage changes to working practices for own work area
• To establish and continue improvement of office information systems and procedures to ensure an efficient and effective service
• To be able to manage difficult conversations, showing an ability to manage conflict and communicate in a clear and empathic manner.
• To be aware of technological used to support all processes.
• To develop and maintain an efficient system of working., Job responsibilities: Please note for a specific detailed job description for this vacancy, please see attached job description.
To be able to manage and support the admin and clerical team, supporting Breast and Endocrine Surgery.
• To work collaboratively alongside admin and clerical colleagues, clinical staff and the management team.
• To monitor and facilitate team members appraisals and provide mentorship and supervision where required.
• To manage waiting lists in line with Trust Policy
• To manage performance in line with Cancer Standards and Referral to Treatment Pathway.
• Manage HR processes in line with trust Policy.
• Work within and keep up to date with Trust legislation, guidelines, policies, procedures, protocols and code of conduct and ensure they are adhered to.
• Facilitate and manage changes to working practices for own work area
• To establish and continue improvement of office information systems and procedures to ensure an efficient and effective service
• To be able to manage difficult conversations, showing an ability to manage conflict and communicate in a clear and empathic manner.
• To be aware of technological used to support all processes.
• To develop and maintain an efficient system of working, The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £23 (standard disclosure) or £43 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced). From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

You will demonstrate excellent organisational skills, flexible approach and able to exercise initiative.,
• GCSEs (A-C) or equivalent
• NVQ Level III Business Administration or equivalent
• Managerial knowledge acquired through degree or relevant experience
• Willingness to undertake further training in Management
• ECDL or equivalent experience using Microsoft Word, Excel and Powerpoint
Desirable criteria
• Qualification in Management or Leadership
• Teaching/Training Qualification, Previous NHS experience at supervisory level
• Experience of using Trust I.T, Systems
• Knowledge of Digital Dictation Systems
• Experience of providing an Audio Typing Service
• Good understanding of administration and medical secretarial roles/function
• Experience of mentoring and developing others
• Able to make clear presentations with engagement of an audience effectively, deliver the message and training to audiences with different levels of understanding and need
• Assessing and planning workload for others
Desirable criteria
• Experience in developing, designing and tailoring training materials to engage learners and meet agreed programme outcomes
• Experience in leading redesign or change management, Ability to communicate in a clear and concise manner, communicate effectively demonstrating sensitivity to a range of people
• Ability to implement change and use problem solving skills
• Able to prioritise workloads of others
• Ability to negotiate with others
• Ability to work individually or as part of a team
• Ability to prioritise and assess a situation
• Ability to work under pressure and maintain high quality work
• Experience or supervising and motivating a team
• Time Management Skills
• Excellent interpersonal and influencing skills
Desirable criteria
• Understanding of Trust internal policies as appropriate
• Experience of managing stationery and stock levels, Medical terminology
• Knowledge of NHS policies
• Train others using best practice, Comply with Trust policies and procedures
• Ability to show understanding and appreciation of the need to maintain confidentiality in all matters - Data Protection Act
• Ability and willingness to undergo further training in accordance with the needs of the post
  
  Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.