Administrative Assistant

The post holder will assist in providing a full range of admin support to clinical teams including but not limited to:
+ Utilise the Trust Systems to accurately record patient details and activities (including but not limited to appointments, admissions, discharge, addition to waiting list), ensure the timely recording of all patient activity in line with the Trust Patient Access Policy including data quality requirements.
+ Provide a telephone service, answering and recording incoming calls, relaying queries, and messages as necessary, liaising with other departments and external organisations where appropriate.
+ Once in receipt of the necessary training, to work in accordance with the Trust requirements for Digital Competence, including but not limited to:
o Use of the Trust HIVE Electronic Patient Record
o Support the scheduling of appointments that have been requested via MyMFT
o Assisting with monitoring the electronic messaging from MyMFT patients to the relevant clinical teams
+ Where relevant to your speciality, arrange requests for other services, ensuring compliance with Trust deadlines and inputting requests into appropriate systems, e.g., arranging patient transport for eligible patients, booking interpretation services, porters, and diagnostic tests.
+ When required, ensure patients are aware of any processes or steps that they must complete prior to their appointment or procedure, e.g., bringing their medications or remaining nil by mouth., To find out more about the key responsibilities and the specific skills and experience you'll need, take a look at the Job Description & Person Specification attachments under the 'Supporting Documents' heading. So that you're even more equipped to make an informed decision to apply to us, you'll need to take time to read the 'Candidate Essentials Guide' that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how 'we care for you as you care for others'. Most importantly, it also contains critical information you'll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].
We're looking forward to hearing from you!

We are eager to recruit candidates who are highly motivated, enthusiastic and who enjoy a challenge, to join our large, diverse team in a very busy yet rewarding environment. On joining the Division of Allied Health Professions, the successful candidates will be part of an experienced team who are committed to providing a high quality booking and scheduling service.
The role of Administration Assistant requires attention to detail, organisation and prioritisation skills. The successful candidate will have excellent communication skills and will demonstrate flexibility being committed to improving the patient experience. In exchange, our ongoing commitment to investing in our workforce will result in opportunities for development.

MFT is England's largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.
We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.
We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.