Administrative Officer - DWP Basildon

Are you looking to enhance or gain experience in both Customer Service and Administration? Do you enjoy helping others? If so, we would like to hear from you. As part of the DWP Operational Delivery you will be at the heart of DWP's front line operations helping to change people lives in our communities from around the 20 million plus customer base. The role will involve a variety of activities which may include:

• Demonstrating strong telephony and digital communication skills with a diverse range of claimants.
• Developing your face-to-face customer interaction skills.
• Taking ownership and working effectively with colleagues across the DWP organisation.
• Tailoring your approach to accommodate individual circumstances and ensuring claimants receive the correct information or payment amount at the right time.
• Building positive relationships with claimants, that encourage, motivate and build trust, by demonstrating empathy and compassion.
• Handling sensitive and challenging situations with all claimants in a positive way.
• Following DWP policy and understand the impact on your work.
• Making decisions by examining the available facts and giving explanations to claimants as required.
• Taking ownership of your personal development by accessing digital learning and communications tools.