Portsmouth temporary accommodation provides short-term accommodation for adults, who are homeless or at risk of homelessness. This service operates across six locations, each is tailored to the needs of the clients and offer various levels of support. Our aim is to support clients to maintain their temporary accommodation and prepare them for moving to appropriate housing options. If you're looking for a job that is hugely rewarding, where every day is different and with endless opportunities to learn, then this is the role for you! JOB PURPOSE To provide administrative support and enable effective systems and procedures to be maintained in the efficient running of the service. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps. MAIN RESPONSIBILITIES

• To provide administrative support to the service including receiving, recording and storing funds, processing invoices, banking, ordering and stock control of supplies - in accordance with set processes
• To generate letters, take minutes, oversee post, log and report faulty equipment or damage to the property
• To check, reconcile and report on clients' rent accounts
• To collate ex-clients' rent arrears, and produce reports to enable write offs
• To administer clients' housing benefit and Department for Work and Pensions records on our systems, liaise with external authorities if needed
• To complete statutory and regulatory forms and provide data for management reporting
• To liaise with support workers regarding client matters
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR
• To maintain confidentiality
• To carry out any other reasonable duties required in the interest of the organisation
  
  This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role., Good standard of general education to GCSE level in Maths and English
• Typing or IT qualification (RSA, CLAIT, ECDL) desirable, Strong communication skills, both verbal and written
• Strong administration and organisational skills
• Competent in knowledge of Microsoft Office - Word, Excel, Outlook
• Customer service skills
• Good problem-solving skills
• Ability to manage and prioritise workload
• Ability to self-motivate as you will work on your own as well as in a team
DESIRABLE CRITERIA
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
• Understanding of the support needs of people experiencing homelessness or those with complex needs
  
  We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individual's skills and resilience to break the cycle of homelessness, poverty and exclusion.
  
  We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.
We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients. We're committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed. We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process. Our Gallery Our Benefits Extra mile awards Pension with life cover Blue Light Card Champions of equality Employee assistance programme Staff discounts via Wider Wallet Dedication to wellbeing GP helpline Length of service awards Generous and flexible holiday Refer a friend scheme