The successful candidate should be enthusiastic and motivated, and have a can do attitude. The candidate should have excellent IT skills and be confident with excel and word and be adaptable to new systems as the NHS is continually evolving so we need someone who is able to grow with us. The candidate should have good personal, clear communication skills as this is a large part of the position. The position is working within our existing admin team but frequently will need to use your own initiative and be proactive.
The following are the core responsibilities of the [Senior/Lead] Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Maintain and monitor the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers' request appropriately
d. Signpost patients to the correct service
e. Initiating contact with and responding to, requests from patients, team members and external agencies
f. Code data on the clinical IT system
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into patients' healthcare records as necessary
j. Direct requests for information, i.e., SAR, insurance/solicitors' letters and DVLA forms to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and notice boards
o. Support all clinical staff with general tasks as requested

Training
You will attend Exeter College one day a week during term time working towards your Level 2 Customer Service Practitioner apprenticeship., The successful candidate could hopefully progress their skill set within the team by taking on a more senior role to include additional complex administrative duties to support the management of the Practice.

GCSE Mathematics and English (C or above), Excellent communication skills (written and oral)
Strong IT skills
Clear, polite telephone manner
Competent in the use of MS Office applications
Clinical IT system user skills
Effective time management (planning and organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure