As an Administrator - Welfare Assistance, you will be a key part of the Public Health and Communities team, focusing on the Local Welfare Assistance Scheme (LWAS) to support those facing financial hardship in Suffolk.
You will provide administrative support to enable those experiencing financial hardship to access funding. Your primary responsibility will be reviewing applications for support using our internal Case Management System; GOSS. All applications are reviewed and processed in line with the eligibility criteria for the scheme. You will check all supporting evidence provided within the application is accurate and complete, and requesting additional information when this is not the case.
You will need to have excellent communication skills, both written and verbal as this role will require you to speak with members of the public directly as well as partner organisations to obtain necessary information about applications.
The LWAS team and role is a fast-paced, constantly changing environment as we continuously adapt our provision to support those most in need in Suffolk. You will have a positive, solution-focussed approach and be able to work well in a team. You will have good time management skills and be able to prioritise daily tasks to ensure all applications are reviewed and processed within our pre-agreed timeframes.
Experience working with vulnerable people and highly confidential information and data would be advantageous, but not essential, for this role, with the successful applicant requiring an enhanced DBS check in order to review and assess applications for financial support.
You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team
Our team is small but close-knit, and we work very well together. We value a positive attitude and a collaborative spirit to help create a good team atmosphere. The team consists of support operators and a project officer, and we are committed to supporting each other and achieving our goals.
We practice hybrid working, which means you will have the flexibility to work from home and the office. Our office days are usually on Wednesdays.

Empowering Everyone
We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk).

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Step 3 - Upload a Supporting Statement template (docx) answering the following questions below (no more than 400 words per question):
1. Provide an example of a time when you worked effectively as part of a team to achieve a common goal. What was your role, and what was the outcome?
2. Tell us about a time when you had to handle a difficult customer query or complaint. How did you resolve the issue, and what was the result?
3. Provide an example of a time when you had to communicate complex information to a non-expert audience. How did you ensure that your message was clear and understood?
Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

£24,404 per annum (pro rata for part time)
- 37 hours per week - Flexible working options available
- Fixed Term or Secondment until 17 April 2026

Suffolk County Council is different. We're a modern, flexible, and forward-thinking organisation that's constantly evolving to meet the changing needs of our communities. As a Administrator - Welfare Assistance with us, you'll enjoy a dynamic work environment where your ideas are valued, your potential is nurtured, and your work makes a tangible difference. Ready to reimagine what your career could be?

Reimagine the possibilities., As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you'll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day

Plus lots more!