Administrator (within the Temporary Worker Service)

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C's "compassionate, inclusive and effective leadership at all levels", the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community., An exciting opportunity has arisen for a full time confident and friendly Administrator to join Norfolk Community Health and Care's Temporary Worker Service (TWS).
You will be adaptable to change and enjoy being busy as this is a fast paced environment, essential to the organisation.
As a part of your role, you will be responsible for assigning temporary workers to admin and Clinical shifts across the county, assisting with resolving queries and generally providing an exceptional service to our Temporary Workers ensuring our services can run to safe staffing levels.
In addition to the above you will have the ability to remain calm under pressure, and be confident working on your own initiative and well as part of a team, of which you will be a valued and respected colleague.
The Temporary Worker Service currently operates between 8am-6pm, Monday to Friday and there may be a requirement to work Saturday's on a rotational basis to meet the needs of the service. Therefore if successful you will be required to please accommodate this working pattern. Please note that there will also be some lone working involved and this role is office based.
If you are interested in this position and would like further information or to arrange an informal visit please contact Nick Canham by emailing [email protected].
Unfortunately on this occasion we would not consider applications from those who have previously applied for this role., This role offers a variety of office functions and as part of your role, you will be assigning temporary workers to various workplaces within specialities of Nursing, Administration, Allied Health Professionals (e.g. physiotherapists, Occupational Therapists) and Doctors. You will also be dealing with payroll queries, linking with our bank workers providing them up to date information on various subjects including their training needs, participating with recruitment of new bank workers and liaising with agencies and workplace Managers.
To assist with the smooth running of the TWS you will be efficient, friendly and enthusiastic with excellent IT skills as the functions of the TWS operates around several bespoke computerised systems (i.e. HealthRoster, BankStaff and ESR). Full training will be given.
You are also required to be proficient in Microsoft Word, Excel and Outlook as well as having excellent communication skills. You will be required to prioritise your workload, multi-task and have good organisational skills., + To assist in co-ordinating the temporary worker services throughout the Trust.
+ To receive requests for temporary workers from all services within the Trust.
+ To process these requests in a timely and accurate manner and in accordance with the service's key performance indicators.
+ To contact candidates registered as temporary workers and to match their availability to requested cover, where necessary liaising with managers; contacting outside agencies if vacancy cannot be filled with temporary workers.
+ To optimise the use of the Trust's temporary workers, minimising the Trust's use of agency workers.
+ To respond to staffing needs across the Trust, using your extensive knowledge of the Trust's services and temporary worker resource to problem solving the situation and develop creative solutions to problems.
+ To deal with routine and non-routine requests, prioritising the workload accordingly.
+ To liaise with all areas to ensure that they are kept informed of the status of the cover being provided for their areas at all times.
+ To take messages and ensure efficient communication as appropriate in all areas of work.
+ To be responsible for updating and maintaining the database of temporary workers, using the e-rostering system, Microsoft Office and other approved software packages.
+ To be able to work with minimal supervision using your own initiative and be able to prioritise workload.
+ To undertake general office duties.
+ To receive and resolve pay queries from temporary workers, liaising with HR, Finance and Payroll as necessary and feeding back to the individual.
+ To establish and maintain good working relationships with agencies used by the temporary worker service.
+ To establish and maintain good working relationships with managers across the Trust.
+ To be aware of the requirements of the European Working Time Regulations, Agency Worker Regulations, and regulatory body requirements and liaise with the Compliance Officer to ensure all temporary workers are compliant.
+ To assist in the recruitment of temporary workers, liaising with HR and candidates as necessary.
+ To have knowledge and comply with all policies and procedures adopted within the Trust for Temporary workers.
+ To use extensive knowledge of the Trust's services and temporary worker resource to suggest service developments to the clinical lead, and where appropriate to implement changes.
+ To actively participate in service development activities, ensuring the service is dynamic and reflective of the Trust's needs.
+ To deal with telephone calls and enquiries, resolving issues as appropriate and/or taking accurate messages.
+ To deal with the post, photocopying and filing for the department and to maintain secure, confidential files/records.
+ To arrange meetings as required, including booking of venues, taking accurate minutes/notes of meetings and taking responsibility for their distribution.
+ To operate a range of computer based information systems to access and manipulate data and provide statistical information as required
+ To prioritise and manage own workload according to the needs of the department.
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month's salary. However if you are registered with the update service this may not be required.

On April 1st 2025, the Boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development.
The group model provides health and care services to a population of 3.2 million in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.
We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.