Advice & Support Team Manager

Are you driven by the desire to make a difference? Join our Advice & Support Team at Providence Row and support those at risk of homelessness., Support to Head of Advice and Support

• Line management of three case workers
• Deliver the service in accordance with Providence Row, policies & procedures and values
• Work to service improvement objectives and team plans
• Contribute to the day to day management of the premises to ensure that facilities run smoothly for staff and service users
• Support management and other workers to manage any Incidents on site
• Contribute to partnership development
• Work alongside colleagues to ensure cross departmental support and appropriate support of shared clients
Client support
• Contribute to the smooth running of the Centre to ensure Providence Row is an enabling environment
• Assist managers and the frontline team to review client related incidents and follow up on complaints
• To ensure all clients are given appropriate trauma informed advice & support to improve their situation
• Ensure safeguarding of vulnerable adults processes are followed, where necessary and work with the organisational safeguarding lead
Team support
• Supervise three case workers
• Complete regular supervision, case work management and annual appraisals
• Contribute to the Providence Row assessment procedure
• Support colleagues with technical queries relating to case progression
• Attend training relating to housing advice and present the learning back to staff teams
• Ensuring the team are rehearsed in all policies and procedures
• Support the team to identify training for continued learning and development
Monitor and evaluate work, demonstrating impact
• Ensuring monitoring systems are up to date and that development is ongoing
• Assisting with the review of assessment and recording systems
• Working with other department leads on service user feedback collation
• Keeping accurate financial records of the teams expenditure
• Oversee Advice & Support Team contract monitoring reports for commissioners to ensure delivery against the service objectives and KPI's.
• Attend contract monitoring meetings alongside the Head of Advice & Support
Partnership Work
• Work with the Head of Advice & Support to identify new partnerships while also developing existing arrangements
• Supporting the team with attendance at key networking events
• Contributing to the community engagement plan
• Contribution to fundraising and community events including open evenings
  
  You will manage a small team who provides vital support to people experiencing homelessness. You will support the development of the team and ensure that you are delivering a solution-focussed and strength-based approach.
• You will have knowledge of statutory and non-statutory housing pathways and the ability to support your team with case work management.
• You will utilise your organisational and time management skills to ensure the smooth running of service.
You have excellent communication skills and can create positive working relationships with a wide range of people, including external services.

Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home. We work with those affected by homelessness and those vulnerably housed in Tower Hamlets, offering an integrated service of housing advice & support, access to substance use, physical & mental health services, as well as, training & progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life.


• 27 days holiday plus bank holidays
• Generous pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities