Aftersales Advisor

The After Sales Advisor will be responsible for the smooth daily operation of the Service Reception & parts working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication. Working hours: Monday to Friday, alternating by week between 8:00-17:00 and 9:00-18:00, and alternate Saturdays 8:00-12:00. Essential duties and responsibilities To perform this role successfully, an individual must be able to assist and then after an allotted training period perform each essential duty satisfactorily.

• Maintain utilisation of productive staff to target levels
• Ensure a steady and realistic flow of available work through the workshop
• Ensure both MOT functions are fully utilised
• Liaise with external and internal customers and ensure work is authorised.
• Support and maintain customer's service schedules, MOT bookings, and O Licence requirements
• Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures
• Sourcing and ordering of parts, and verification of purchase invoices
• Ensure Service / Inspection Documentation is completed correctly, and customer defect procedures adhered to
• Assist in maintaining a daily flow of quality job cards including costing and invoicing
• Ensure all required administration if completed to the required standard
• Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
• Loading and daily checking of R2C to ensure all customer sheets are correct and complete
• Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
• Pick and deliver correct parts to customers and workshop on time
• Complete relevant documentation including invoices etc.
• Stock management
• Ensure all invoice related queries are dealt with in a timely manner
• Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers - this may not necessarily have been gained within the Commercial Vehicle sector of the Motor Vehicle Industry
• Re-book any work and liaise with the Parts Dept. to ensure work is carried out promptly
• Contact customers for any missed booked work and re-book accordingly
• Ensure Health & Safety and safe work practices are met at all times within this position's working environment
Any other duties as designated by your line manager


• Computer literacy
• Enhanced Customer service skills
• Experience in managing a Service reception, or Parts department
Essential Knowledge, Skills and Abilities
• Ability to work within a team
• Ability to work within guidelines and to deadlines
• Excellent written and oral communication skills
• Excellent customer service skills
• High level of computer literacy
• Detail-orientated
• Excellent organisation and analytical skills
• Possess excellent accuracy and numeracy skills
• Ability to work under pressure and have a solution-driven approach
Desirable Knowledge, Skills and Abilities
• A technical understanding
• Knowledge of the automotive industry
• Knowledge of the Kerridge system
• Experience of working with HGVs
• HGV Licence