The Agreement Manager is accountable for overall performance of the assigned agreement and warranty customers including agreement renewals, upselling, customer care and lifecycle services delivery during the lifecycle of the ESS installations. This includes driving financial, operative and technical performance of customer installations, identification of customer pain points and addressing those with corrective actions. The Agreement Manager will also secure customer investments and minimize related financial risks and ensure customer profitability by proactively identifying performance improvement measures. The Agreement Manager will work closely with the other ES&O teams to ensure a seamless process from project delivery into lifecycle support. As the Agreement Manager, your work will focus on these responsibilities:

• Execute assigned contracts accordance with Wärtsilä Services guidelines, the Contract Management process and general management practices in a safe and cost effective way.
• Implement Contract Management action plans, processes and guidelines in the assigned responsibility area.
• Follow-up customer satisfaction and ensure that agreed actions are taken in the area or in the assigned responsibility area.
• Plan, budget and manage result of the work within the scope of the contract.
• Optimise assets such as inventories, receivables, fixed assets etc. tied to the contract.
• Maintain good internal and external stakeholder relationships.
• Ensure quality of work related to the contract execution.
• Follow up financial, operative and technical performance through reviews and reporting and take corrective actions.
• Maintaining customer related data in CRM.
Accountability:
• Commercial and overall performance of assigned agreement and warranty contracts including renewals, upselling, and lifecycle margin
• Operative and technical performance of customer battery energy storage system, identification of customer pain points and addressing those with corrective actions
• Identify performance improvement measures together with Expertise Centres and Business Line
• Customer satisfaction
• Collecting receivables in a timely manner, (In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 40%, even though most of the meetings are held virtually.)
Why you and us? We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.


• Bachelor's or Master's degree in engineering, economics or similar
• Experience in contract management and administration, preferably in the energy generation industry but other industries will be considered.
• You must also have professional working proficiency in English.
• Capability in managing, writing, reviewing, and negotiating large, complex and non-standard agreements is a must. Knowledge of legal and contractual laws governing projects would be an advantage.
  
  Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.