Application Support Analyst

£39000

Acis Group, Orchard Square, Sheffield

Full time
Permanent
Remote working

Posted today, 23 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 286f0899508340dfbd0952fcffc2751c

Acis Group

Full Job Description

Supporting, administrating and developing Acis Group's core business systems and their operating platforms, primarily but not exclusively housing management (people and property), asset management and repairs & maintenance contract management systems, ensuring that all are accurate, patched and up to date and hold all relevant information.
You will be working closely with the IT Service Desk to support a wide range of queries, issues and requests received from operational teams. Also monitoring systems to ensure that system alerts are dealt with, understood and resolved and where necessary, liaise with the Acis Group IT suppliers.
Managing and maintaining security levels within information systems by ensuring access of appropriate information to relevant users in accordance with the requirements of the business.
Maintaining system statutory and regulatory requirements ensuring Acis Group is compliant with its responsibilities and GPDR/data protection regulations.
Managing the regular interfacing and exchange of data between core systems and modules, ensuring that it is accurate to enable appropriate management of Acis Group's resources, and development of these (including web module improvement) to streamline and improve business processes.
Working as an important part of the systems admin team and with colleagues across the business, to improve processes and systems. Enhancing quality, and development of systems and support improvement projects, identifying methods and solutions to provide a high level of service to the business.
Monitoring systems integration and perform the testing of business / web systems / applications, identifying any technical problems from back end system to full front end user support.
Ensuring that all system users are kept up to date with relevant information and are made aware of any relevant changes, providing training and support as required.
Liaising with providers/partners on all matters relating to the above systems including development improvements and the correction of any problems. Ensuring that all software releases received from suppliers are thoroughly tested prior to being loaded onto the live systems, by managing comprehensive test plans and technical documentation to ensure the co-ordinated user acceptance testing by the appropriate operational staff.
Providing and sharing expertise within the IT Services team, ensuring a shared knowledge and understanding of systems support.
Working as part of the larger IT Services team providing a pro-active and friendly customer focused support service.
Helping to deliver and review the approved IT strategy, ensuring alignment to business/customer need and to the business operating environment.

Educated to degree level or have equivalent relevant work experience with a suitable qualification in an IT related field.
Substantial knowledge and experience of business systems / database and web technologies, how these work together and how they support the business, (managing / developing / analysis / administration and reporting).
Excellent analytical skills and attention to detail, creative at problem solving.
Able to work closely with colleagues and deliver excellent face to face customer service to non-expert IT users.
Experienced in creating technical and process documentation and in training non-technical staff.
Demonstrable practical experience of at least some of the following:
Have an agile mind set, Acis is ever changing, and you'll need to help deliver this.
Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives.
Experience of Social Housing Management Systems, 'MRI/ Orchard' would be advantageous.
Excellent knowledge of the Housing sector.
Detailed technical knowledge of SQL, Progress and Server operating systems / Active Directory / web technologies.
Excellent understanding of GDPR and cyber security.
An understanding of user interface / interaction design as applicable to enterprise software and web-based applications.
Experience of developing good relationships with suppliers and vendors.
Written and verbal communication skills to communicate effectively to both technical and non-technical personnel.
Understanding of SharePoint management /administration.
Evidence of continuing professional development.
The ability to motivate staff and colleagues.
An organised individual who is comfortable with working flexibly in a busy environment.
You'll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.

Generous holiday entitlement - 25 days annual leave every year increasing by one to a max of 30, plus bank holidays
Pension contributions up to 10%
The opportunity to undertake professional training, funded by us.
One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
Long service awards for our loyal employees
Cycle to work scheme
Employee Assistance Programme to give you confidential advice and support, when you need it
Professional membership subscription to support your continuous professional development
Death in service benefit