Archive Assistant

Suffolk Archives, part of Suffolk County Council, is committed to preserving and sharing important historical records. We're looking for enthusiastic and customer-focused Archive Assistants to join our team. This role combines customer service, archival handling, and retail support, making it ideal for someone who is organised, personable, and able to multitask.

Your role and responsibilities

- Greet and assist customers with enquiries, offering knowledgeable support regarding our archives and services.
- Retrieve and produce archive materials from strongrooms for customer use.
- Assist with sales in our on-site shop and promote our archival services.
- Ensure that materials are handled safely and securely, adhering to preservation guidelines.
- Maintain organised records and contribute to accurate archive inventories.
- Collaborate with the team to enhance customer experiences and maintain a welcoming environment.
- Support general administrative tasks related to the archives., Suffolk Archives is a small, flexible, proactive team that is passionate about sharing Suffolk's local history and heritage with a wider audience. Archive Assistants work as part of our Operations Team which is responsible for providing public access to the collections housed at The Hold in Ipswich., Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the 'Person Profile' section of the JPP.
- You should use the Supporting Statement template.
- Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.
Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

excellent customer service and communication skills
- an interest in history, archival work, or a related field
- ability to handle and transport archive materials safely and responsibly
- strong organisational skills and attention to detail
- previous experience in a library, archive, retail, or customer service setting is an advantage.

£24,404 per annum (pro rata)
- Permanent
Post 1 - 36.5 hours per week - Tuesday [9.15am-5.00pm], Wednesday [9.15am-5.00pm], Thursday [9.15am-5.30pm], Friday [9.15am-5.30pm] and Saturday [9.15am-5.30pm]

Post 2 - 29.27 hours per week - Monday [9.15am-5.00pm], Tuesday [9.15am-5.00pm], Wednesday [9.15am-5.00pm] and Saturday [9.15am-5.00pm] plus the 2nd Thursday of month [4.30pm-10pm]

Post 3 - 29.27 hours per week - Monday [9.15am-5.00pm], Wednesday [9.15am-5.00pm], Friday [9.15am-5.00pm] and Saturday [9.15am-5.00pm] plus the 2nd Thursday of month [4.30pm-10pm]

There is an enhanced payment rate for Saturday working and working after 8pm on Thursday., As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you'll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day

Plus lots more!