We have an exciting opportunity for a permanent Area Planner to join our established team within Guinness Property providing a high quality, planning and co-ordination service for Responsive Repairs based in Exeter. This is a full-time vacancy, working 8am-5pm Monday-Thursday and 8am-4pm on Friday. We currently operate a hybrid working style where you work 3 days a week in the office and 2 days from home., You will be reporting to the Operational Support Manager and be responsible for the following:

• Providing effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs.
• Coordinating the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.
• Maintaining the scheduling system and provide internal and external customers with timely and accurate information.
• Liaising with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
• Ensuring that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
• Working closely with the commercial team in relation to subcontractor's purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
• Ensuring compliance with GDPR regulations when processing customer data.
• Taking appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.
• Supporting the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored, and reported.
  
  Experience of scheduling work.
• Experience of working in a customer focused environment.
• Experience of working within agreed performance targets.
• Excellent oral and written communications.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.
  
  The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers' homes are safe and maintained to a high standard.
  
  The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.