Army - Commando Helicopter Force Information Support Assistant

The Ministry of Defence employs over 50,000 Civil Servants. Within that, the Army Top Level Budget (TLB) employs around 9,000 MOD Civil Servants located at over 300 locations. Ours is a diverse workforce, with roles ranging from trainers, human resources, teachers, firefighters and psychologists to storekeepers, financiers, project and programme managers, and policy secretariat staff. There are many different functions and professions delivering key outputs for the Army.
This post will be within the Commando Helicopter Force (CHF) is a highly mobile and rapidly deployable Royal Navy unit. It forms part of the Army’s Joint Aviation Command (JAC), which operates in the ‘Joint’ environment. It delivers Battlefield Helicopters and Aviation Combat Service Support that are operationally capable under all environmental conditions, to meet designated military tasks, primarily in support of the UK Commando Forces. CHF is based at RNAS Yeovilton which is an operational Naval Air Station located in Somerset. The CHF routinely deploys globally in support of Royal Navy and Army outputs.
This post is for an Information Support Assistant within CHF and is an opportunity to begin a career within the Knowledge and Information Management profession. The customer facing role supports all members of CHF including Royal Navy, Royal Marines, Civilians and Customers to facilitate effective Information Management across CHF, ensuring all information is accessible and retrievable and protected where required by legislation and policy to support CHF and wider Joint Aviation Command (JAC) outputs., The Information Support Assistant (ISA) within the CHF/FIND IHUB is part of a mixed Civil Service/Military team of 4 based in CHF HQ. Your customer base will be operationally focused Navy, Royal Marines and Army Aviation specialists operating the latest Merlin Mk4 and Wildcat AH Aircraft.
This varied role is located within the CHF/FIND ihub is supporting the Ihub manager to facilitate the efficient management of corporate information and knowledge in accordance with policy. This is an administration and IT role which supports all end users to ensure they have the right MODnet IT, user accounts, permissions and SharePoint pages, lists and libraries to enable them to meet their outputs. The role is customer facing provides guidance to users on IT and software and escalate any issues to the Ihub Manager.
An Information Support Assistant facilitates the efficient and effective management of corporate information and knowledge in accordance with policy. The role is responsible for the structuring and handling of information to enable it to be stored, archived, located, and retrieved efficiently, whilst ensuring its integrity.
The ISA is responsible for the following to ensure compliance with policy and legislation:
+ Management and administration of user accounts and role change requests.
+ Management and administration of laptops.
+ To build and maintain SharePoint and Team sites to provide effective information management and improve collaborative working. Monitor sites for appropriate functionality, conducting regular assurance checks.
+ Manage access permissions to SharePoint and Shared Mailboxes.
+ Manage and assure records.
+ Provide Laptop and Office 365 guidance to users.
+ To act as Local Security Officer (LSO) and Authorised Demander (AD), coordinating MODNet User accounts.
+ Support the ihub Manager to facilitate Infra queries.
+ Action regular SharePoint Floor-walking and IM assurance visits; offering advice and training as required, recording activity conducted.
+ Use available software to exploit the use of information, improve working processes and share best practice across CHF/FIND.
+ Issuing CHF and FIND wide announcements and distribution of information in the most effective manner.
+ To carry out additional tasking as directed by the IHub Manager and support the Power Platform Developer., We'll assess you against these behaviours during the selection process:
+ Managing a Quality Service
+ Working Together
+ Communicating and Influencing
+ Delivering at Pace, + Access to the Employees Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle.
+ Enhanced Parental and adoption leave.
+ Up to 6 days Special Paid Leave for various events including volunteering.
+ Advocates of Learning & Development.
+ Apprenticeship access.
+ Free parking on site.
+ Gym membership available with assisted insurance.
+ Working with a culture that encourages inclusion and diversity.
+ A Civil Service pension with an average employer contribution of 28.97%
We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body as part of your role. Successful candidates can discuss their development options with their manager when in post.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights., This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Applications will be sifted against your CV and personnel statement. Please note that it is essential that your personal statement (500 Words) provides evidence of any relevant experience for this role.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
There will be one round of interviews held on site in RNAS Yeovilton which will be against the following four Civil Service behaviours and the two Knowledge and Information Technical Skills:
+ Managing a Quality Service
+ Working Together
+ Communicating and Influencing
+ Delivering at Pace
GKIM Skill 1 – Using, Evaluating and Exploiting Knowledge and Information.
GKIM Skill 2 – Acquiring, Managing and Organising Knowledge & Information.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

We are looking for someone is who is keen and willing to learn and able to deal with customers. Previous Knowledge and Information Management (KIM) training, experience working in an ihub or with Microsoft applications is desirable, but not essential as on job training will be provided. The following KIM/IM training is required to be undertaken within the first year:
GKIM Skill 1 – Using, Evaluating and Exploiting Knowledge and Information.
GKIM Skill 2 – Acquiring, Managing and Organising Knowledge & Information

Alongside your salary of £24,985, Ministry of Defence contributes £7,238 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
As a civil servant working within JAC you will be part of a forward-looking organisation with inclusive workplace policies, excellent career prospects and a job that makes a difference.
The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance.
+ Learning and development tailored to your role
+ 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service.
+ An additional 9 Public/Bank holiday and Privilege days per year.