We are looking for an Asset Management Administrator to join our Strategic Asset Management team on a permanent basis. This is an exciting time to join our growing team and help and support our mission of investing in people and places to build a stronger more sustainable future. This dynamic role involves supporting Asset Management Officers in handling requests for aids and adaptations, property alterations, and general asset management enquiries. You'll play a key part in delivering an efficient, customer-focused asset management service while collaborating with a wide array of teams across the business. Some of your daily duties will include:

• Providing accurate administrative and customer service support to the team, including liaison with customers, colleagues and external stakeholders.
• Producing and sending out written correspondence, updating databases and Microsoft Dynamics cases as required
• Efficient administration of Dynamics cases, ensuring customer requests are processed in line with policies, procedures and SLA's and all required documentation is received, logged and saved accordingly.
  
  Are you self-motivated with strong administration skills?
Are you passionate about delivering an excellent service and want to make a real difference?,
• Previous administration experience and experience of working closely with customers
• Excellent communications skills (verbal and written)
• Be eager to support the team by taking on tasks, demonstrating a commitment to personal development, and embracing opportunities to learn new skills
• Knowledge of housing/estates environment would be considered desirable
• Proven experience of balancing a heavy workload, prioritising as necessary
• Evidence of having delivered effectively in a results/service driven environment
• Be numerate and literate with Good IT skills
  
  Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy., We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Salary £23,342 - £25,936 per annum (depending on experience) Location Home based (with travel to Worcester and Solihull office as required) Mergefield Title {Mergefield Value} Mergefield Title {Mergefield Value} This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST., Although this role is home-based, you should be prepared to travel to our Group offices as needed. During the training period, in-person sessions will take place weekly at our Worcester office, with some held at our Solihull office. After training, these will likely reduce to twice a month Some of the great benefits we can offer you:
• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
• Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers