Assistant Service Manager

This is an exciting opportunity to gain operational experience within the care group of Complex & Academic Medicine (CAM) supporting Respiratory & Infectious diseases departments. The post will providing support to the head of operations and general service managers in the running of the business. The care group has 5 wards with 113 beds, a dedicated Haematology day case and additional inpatient beds plus community venues within sexual health and haematology. This post will support the deliver clinically led specialists services ensuring the best possible outcome for patients. To achieve this you you work closely with your medical consultants and senior nurses to maintain standards and promote new services. The care group has a large academic portfolio with exposure to exciting and innovative projects with over 100 on going studies. There are close links with the university of Liverpool and School of Tropical Medicine with multiple joint appointments. This role requires a dynamic and motivated individual that can adapt to rapidly changing demands ranging from bed management, business reports and problem solving., Main duties will include;

• managing an administration team and monitoring of both national and local Key Performance Indicators.
• monitor existing operational processes and plans and ensuring that systems and processes are in place and adhered to.
• will assist the team to instigate programmes of work and operational change for their delegated speciality and oversight of budgets.
• day to day operational and line management responsibility within CAM
• will lead/monitor work streams around the achievement of the CIP targets for the speciality/specialities.
• Assist in the delivery of a balanced budget within the care group.
• Line management for responsibility for Operational Support & Office Managers
• provide a visible and accessible presence to all their teams
• Deputising for the General Service Manager
• Report writing and support to the care group for divisional papers.
• HR support within the care group
• work with internal and external stakeholders on improving quality of patient care and services, Reporting to the General Service Manager the post holder will be an integral member of the speciality management team.
Responsible for the delivery of operational and administrative services within a service/function/sub-speciality contributing to the achievement of the Care Group Operational Plan. The Assistant Service Manager will monitor operational performance within the speciality advising the General Service Manager, Head of Operations, Clinical Leads and Lead Nurse/AHP as necessary. The post holder will work closely with other specialities within the Division and understand cross cutting work which effects the other Divisions. Specifically, the Assistant Service Manager is accountable for: Assisting with General Service with the delivery of the speciality operational and administrative services. This will include managing an administration team and monitoring of both national and local Key Performance Indicators. The Assistant Service Manager will have experience in overseeing administration teams and will possess personal qualities and skills to deal competently with operational issues. The Assistant Service Manager will monitor existing operational processes and plans and ensuring that systems and processes are in place and adhered to. The Assistant Service Manager will assist the team to instigate programmes of work and operational change for their delegated speciality. The Assistant Service Manager will have oversight of the speciality budgets. The Assistant Service will have day to day operational and line management responsibility for a specific service and/or function within the Speciality. The Assistant Service Manager will lead/monitor work streams within the speciality schemes to contribute to the achievement of the CIP target for the speciality/specialities The Assistant Service Manager has line management responsibility for Operational Support Managers The Assistant Service Manager will provide a visible and accessible presence to all their teams, The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working. The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24. Trust policy requires that the cost of submitting & processing the successful applicant/s DBS application be recovered via salary deduction following start in post. The amount of £23 (standard disclosure) or £43 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment. Bank posts require upfront payment. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced). From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa. This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults' policy and comply with the Local Safeguarding Children and Adult Board procedures. Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation. All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action. As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.


• Educated to degree level or equivalent
• Postgraduate management qualification or equivalent level experience., Thorough familiarity with the NHS and health policy, Evidence of good written and verbal communication skills
• Ability to work with staff at all levels of the organisation.
• Effective time management skills
• Ability to work under stress and build strong relationships
• Good IT skills with knowledge and experience of Microsoft products
• Ability to work as a team player
Desirable criteria
• Project management and influencing skills, Reliable, thorough and decisive
• Personal commitment to the core values of the NHS, Demonstrable administrative experience
• Health service experience
• Ability to work to deadlines
• Able to work with a range of professionals
• Able to pay attention to detail
  
  Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.