Associate, Customer Consulting Team - Fluent Japanese
Mitsubishi UFJ Financial Group
Associate, Customer Consulting Team - Fluent Japanese
Salary Not Specified
Mitsubishi UFJ Financial Group, City of Westminster
- Full time
- Permanent
- Onsite working
Posted today, 29 Sep | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 502db176b78842939435114655f378ab
Full Job Description
- Corporate Banking Department (London) is a front office responsible for business development of customers located in United Kingdom and other demarcated countries in EMEA of which ultimate parents are Japanese Corporates.
- The Customer Consulting Team supports matters relating to customers' account maintenance (mandate forms), on-boarding and closure, day to day queries by supporting and collaborating with Relationship Managers Number of Direct Reports None Main Purpose of the Role
- This role provides the full spectrum of administrative support to Relationships Managers and their Japanese corporate customer portfolios., Provide day-to-day administrative support to customers and relationship manager for account maintenance matters including but not limited to complex mandate change, fee taking, account opening, closing, account and balance confirmation passing related queries and documentation to the relevant divisions in the bank.
- Liaise with colleagues from different global locations to solve matters related to customers.
- Act as a first level advisor to customers and internal colleagues, escalating complex issues to management as and when required.
- Review and update the team's procedures to be in line with the Global Standards /the UK practice collaborating with Global Operation Planning, Compliance & Legal teams and carry accountability for the appropriate level of sign off within the division ensuring that documents are appropriately actioned
- Translate broader business decisions into team objectives in order to drive change within the area of discipline.
- Represent the views of the team at internal meetings to share opinions and influence decisions where necessary
- Provide advice and guidance to junior staff concerning the bank's processes related to account maintenance matters to ensure the processes are compliant with relevant procedures. Oversee junior remembers work as and when required.
- Verify customer documentation (e.g. mandates, agreements, indemnity) for other teams (Planning, Operations and Transaction Banking) to process.
- Under manager's guidance, collate and analyse operational statistical data for the purpose of process improvement across the team.
- Develop and maintain effective relationships across our division and other departments in EMEA and in Head Office to enable greater co-ordination of activities and aid collaborative working.
Relevant industry experience - Business Japanese language Preferred:
- Customer facing corporate banking experience Skills and Experience Functional / Technical Competencies: Essential
- Proficient in Microsoft Office Excel and Word
- Fluent Business Japanese language skill
- Fluent English Education / Qualifications: Essential
- Degree Level and/or relevant industry expertise Personal Requirements
- Excellent communication skills
- A proactive, motivated approach.
- The ability to operate with urgency and prioritize work accordingly
- Strong problem solving skills
- A creative and innovative approach to work
- Excellent interpersonal skills
- The ability to manage large workloads and tight deadlines
- Excellent attention to detail and accuracy
- A calm approach, with the ability to perform well in a pressurized environment
- Excellent Microsoft Office skills We are open to considering flexible working requests in line with organisational requirements.
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.