Automotive Field Engineer Company Description Job Description Additional Information

MSX International has a great opportunity for an experienced Master Technician to join a team of Automotive Field Engineers covering the East Anglian of England. If you are looking to use your skills and experience to provide exceptional customer service, this could be the role for you. The Role As our new Automotive Field Engineer, you will assist the Ford Customer Service Division (FCSD) UK in achieving enhanced Dealer Technical Support, maximising Customer Satisfaction, Loyalty and Lifetime Value for present and potential Ford Customers. The Automotive Field Engineer will provide technical information and recommendations for Customer vehicles through visits to the Dealership network with a view to improving fix-it-right first-time rates. The Automotive Field Engineer will:

• conduct field visits, including overnight stays as necessary
• record data as required as a Field Engineer Report into a dedicated software package
• liaise with FCSD on vehicle case histories/trends and analysis
• work on other assignments (responsibility for Dealer technical surveys, analysis, investigation etc.)
• write and circulate data to Helpline Engineers / Field Engineers / Project Management / Customer / Customer Dealer staff when necessary
• liaise with Dealership personnel at all levels
• complete and provide information for MSXI documentation as necessary
  
  This is a fantastic opportunity for an experienced automotive technical engineer who has a passion for cars and delivering exceptional customer experience., have a dealer workshop background at a senior level (ideally Master Technician)
• have demonstrable automotive experience.
• have Customer facing experience (advantageous)
• have a good understanding of Dealership operations.
• have the ability to investigate, report on and diagnose complex vehicle systems, either 'hands on' or remotely
• Hold a recognised High Voltage qualification.
Due to the location of this role, candidates located in the East Anglian area would be suitable. The ideal candidate will be willing to travel across East Anglia to include (Part of Greater London, Essex, Suffolk, Norfolk, Cambridgeshire, Hertfordshire), with occasional overnight stays.

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction., With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. The MSXI Purpose To empower Movers and Makers to thrive in our ever-changing world The MSXI Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions The MSXI Vision To enhance every journey in the world of mobility

Salaire : Non spécifié Télétravail non renseigné Expérience : < 6 mois MSX International, At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy:
• £40,000 per year
• Company Car
• Paid business expenses
• 25 days annual leave per year + bank holidays
• cash back health care scheme
• exclusive discounts on everyday purchases
• exclusive discounts on car purchases
• potential to progress within the company, with global opportunities updated regularly, Automobile
400 collaborateurs Créée en 1993 Âge moyen : 40 ans Chiffre d'affaires : 44M€ 30% 70%
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